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This range is provided by Cleared Recruitment. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.Base pay rangeA$100,000.00/yr - A$110,000.00/yrDirect message the job poster from Cleared RecruitmentTechnical Support Engineer NV1 Cleared | BrisbaneCleared Recruitment is excited to be partnering with a leading organisation dedicated to improving community wellbeing, safety, and forensic service delivery. We are seeking a Technical Support Engineer to provide high-level technical support, maintenance, and system upgrades for forensic software solutions used by law enforcement and forensic laboratories. This role requires strong problem-solving skills, the ability to diagnose and resolve complex technical issues, and a commitment to delivering innovative solutions.About the RoleAs a Technical Support Engineer, you will join a skilled and diverse team of developers, engineers, business analysts, and forensic specialists. You will collaborate with leading software providers and work in a high-security environment, ensuring the reliability and efficiency of critical forensic applications.Key Responsibilities:Provide technical support, system maintenance, and upgrades for forensic software solutions.Identify and troubleshoot cloud and infrastructure issues, ensuring optimal system performance.Manage and optimise SQL databases, implementing advanced querying and performance strategies.Ensure service level agreements (SLAs) are met through effective issue resolution and task prioritisation.Work within a Continuous Integration (CI) environment, ensuring seamless development and deployment.Document troubleshooting steps, technical solutions, and system configurations using service management tools such as ServiceNow.Participate in an on-call support roster, ensuring timely resolution of incidents.Build and maintain positive customer relationships through excellent communication and service delivery.Represent the organisation on customer sites when required.Work closely with developers, UX designers, analysts, and forensic specialists to drive product improvements.Our Ideal Candidate Has:At least 3 years of experience in SQL, with expertise in advanced querying, database management, and optimisation.Strong experience working with Microsoft Azure, with the ability to diagnose and resolve cloud-based issues.Technical proficiency across a range of platforms and technologies, with a strong analytical mindset.Experience in troubleshooting cloud application and database issues.A proactive approach to problem-solving, with a focus on efficiency and innovation.The ability to explain technical concepts clearly to non-technical stakeholders.Strong incident management skills, with a structured approach to issue resolution.Background in software engineering or the ability to understand and work with code is highly regarded.What This Opportunity Offers:Comprehensive training and onboarding on forensic software products.Work alongside experienced subject matter experts in a collaborative team.A supportive and inclusive work culture, with opportunities for professional growth.Autonomy and ownership over key responsibilities.Flexible working arrangements to support work-life balance.Generous employee benefits, including a professional development budget and birthdays off.Career advancement opportunities in a fast-growing, high-impact industry.Qualifications & Certifications:Degree in Computer Science, IT, or a related field (or equivalent industry experience).ITIL Foundation Certification.Experience working with public sector organisations, particularly public safety agencies, is highly desirable.Security Requirements:To be eligible for this role, candidates must:Hold an active NV1 security clearance.Be an Australian citizen (mandatory).Be based in Brisbane.Seniority levelSeniority levelAssociateEmployment typeEmployment typeFull-timeJob functionJob functionInformation Technology and Public RelationsIndustriesDefense and Space Manufacturing, Public Safety, and IT System Data ServicesReferrals increase your chances of interviewing at Cleared Recruitment by 2xGet notified about new Technical Support Engineer jobs in Brisbane, Queensland, Australia.Brisbane, Queensland, Australia A$70,000.00-A$75,000.00 3 weeks agoBrisbane, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 3 weeks agoBrisbane, Queensland, Australia 2 days agoBrisbane, Queensland, Australia 3 weeks agoPaddington, Queensland, Australia 2 months agoBrisbane, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 3 days agoBrisbane, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 1 month agoBrisbane City, Queensland, Australia A$90,000.00-A$130,000.00 3 weeks agoBrisbane, Queensland, Australia 3 weeks agoBrisbane, Queensland, Australia 3 days agoEagle Farm, Queensland, Australia A$30.00-A$32.00 1 month agoBrisbane, Queensland, Australia A$110,000.00-A$145,000.00 3 days agoBrisbane, Queensland, Australia 2 days agoBrisbane, Queensland, Australia 3 days agoBrisbane, Queensland, Australia 6 days agoDedicated Linux Desktop & Devices Support Engineer - 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