Competitive salary + Bonus + Staff discountsBE THE DIFFERENCEAt AIA we dont simply believe in being the best. We believe in better because theres no limit to how far better can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important role to play. If you want to make a difference by helping shape a healthier, better-protected Australia, read on.The opportunity:We are currently sourcing Senior People Advisors to join our People and Culture team based in Melbourne. Reporting to the Senior Manager, Employee Relations and People Partnering the successful incumbent will be responsible for providing generalist advice, coaching and guidance to People Leaders and employees on a variety of people matters ensuring that HR service level agreements are achieved, while providing a consistent, timely and professional service to all internal colleagues.Within this role you will play a key role in the allocation of workflow, cases and tasks across our Tier 1 service delivery and manage the day-to-day coordination of employee queries. You will also work closely with the People Partner on business unit specific initiatives and to be involved in identifying efficiencies and operational improvements across the workforce.To do this successfully you will:Be responsible for the coordination of workflow within the People Advisory and People Partner Processes within AIA AustraliaMonitor and manage query volumes, response times and performance to SLAsBe responsible for case management of queries that can be complex in nature and are received through Workday or the People Advisory inboxSupport the People Partner by providing tier 1 support on people matters within specific business units, including the coordination of HR cyclical activitiesProvide support to people leaders within the business with performance management and performance improvement plans including relevant documentationManage disciplinary processes as required involving performance or misconductCoordinate the end-to-end process of organisational job changesBuild and improve the quality of Tier 0 Knowledge Base Articles on Workday and ensure that they remain current, relevant and easily accessibleConduct job gradings and collaborate with People Leaders to ensure role evaluations are accurateCoordinate and consult with relevant stakeholders on position managementAct as a custodian of AIAs culture and our operating philosophy of Doing the Right Thing, in the Right Way, with the Right People.Successful applications will demonstrate:Previous experience in a similar role in HR service deliveryExperience using Workday HRIS will be highly regardedTertiary qualification in Human Resources, Business or similarThe ability to partner with People Leaders across the organisation to provide support, coaching and adviceAn excellent understanding of generalist HR principles and practices with the confidence to make recommendations and improvements and implement them effectivelyExperience supporting leaders with performance management, organisational design and position managementThe ability to create knowledge articles, FAQs and HR processesA results-oriented, service-driven mindset and a willingness to get hands-on when needed.Why choose AIA:At AIA, weve made a promise to help people live healthier, longer, better lives. And it starts with our own people.Access our training and development to build on your current skillsCareer development through internal mobility opportunitiesWork for a business helping millions of Australians and make a difference to someones life every dayAccess additional leave days a year to recharge and refresh yourselfEnjoy wonderful Health and Wellbeing initiatives that support youWork with supportive and inclusive managersHybrid working environmentAt AIA Australia, were proud to help guide, support and protect the wellbeing of over 3.5 million Australians. As part of the AIA Group - the largest independent publicly listed pan-Asian life insurance group it is our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030.Lots of companies like to say theyre different. What makes us truly different at AIA, is the difference we make in peoples lives. We are proud that this difference has been recognised in the 2024 ANZIIF awards by being named Life Insurance Company of the Year.AIA is different. Are you?If you want to be part of our collaborative and supportive People and Culture team as part of an organisation that helps people live healthier, longer and better lives every single day, apply via the link today. #J-18808-Ljbffr
Job Title
Senior People Advisor