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Join to apply for the Account Manager (Bilingual - English & Thai) role at FareHarbor 2 weeks ago Be among the first 25 applicants About FareHarbor At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events, and more!) to operate and grow. With over 20,000 clients across 90+ countrieswere the largest in our industry and shaping the future of travel, together. Our team is an Ohana of 700+ people around the world. Were passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry. FareHarbor Core Values Think Client First We Are One Ohana Be Curious and Learn Own It Act With Integrity Embrace the Challenge Why FareHarbor? Founded with passion, FareHarbor has grown into the worlds leading reservation software for tours, activities, and attractions, helping over 20,000 global businesses succeed. Our success is driven by our peoplethe Ohanawho bring dedication, energy, and creativity. We promote an inclusive environment where everyone can be their authentic selves, contribute ideas, and grow. From day one, you have a voice, a space, and the opportunity to make an impact. We celebrate victories and embrace new challenges together. About The Role The Account Management team is composed of problem solvers and optimizers focused on client growth. As an Account Manager, you will manage over 100+ accounts, working to optimize their online booking experience and foster long-term partnerships, especially in markets including Thailand. Your responsibilities include proactively suggesting growth strategies, addressing client requests, analyzing data, conducting digital audits, and collaborating with stakeholders to improve client outcomes. You will also promote upselling of services like SEO, PPC, and website solutions. What Youll Do Here Build and nurture relationships with over 100+ clients, aiming for long-term partnerships. Assist clients in adopting FareHarbor software and communicating updates. Analyze data to identify trends and develop business strategies. Conduct digital audits to enhance online conversions. Act as a business consultant, presenting growth plans to clients. Become an expert on FareHarbor to resolve client issues. Collaborate internally and externally to meet client needs. Meet revenue targets through upselling and promoting demand solutions. Work effectively in a fast-paced environment, maintaining professionalism under pressure. Requirements Undergraduate degree At least 1 year experience in B2B or B2C account management Fluent in Thai and English (spoken and written) Strong negotiation and influence skills Experience in data analysis and strategic planning Ability to work independently and collaboratively Excellent organization and time management skills Resourcefulness and adaptability in a dynamic environment Bonus Points Experience with Google Analytics, Looker Studio, SEMrush, Microsoft Clarity Background in tourism or SaaS industry Knowledge of SEO and website optimization Benefits Global leave benefits including parental and grandparent leave Work-from-home support, wellness programs, and social events Hybrid working options and educational opportunities Competitive annual leave and insurance benefits This role is open to candidates with Australian Citizenship, Permanent Residency, New Zealand residency, or a valid Australian work visa with at least 2.5 years remaining. FareHarbor is committed to diversity and equal opportunity. #J-18808-Ljbffr