Job Title

We are looking for people who can turn an interaction with a member into an experience they will remember, for all the right reasons!Working in our contact centre is high-energy and fast-paced! Your day is mapped out, answering up to 40 calls with often only a few seconds to adjust before answering the next one. The environment is very structured with set breaks and Key Performance Indicators (KPIs) to reach.We value human connection so you wont be reading from scripts; we want you to bring your personality to work and make a difference to our members and their health journey. The calls can range from simple inquiries to more complex issues requiring problem-solving. Each call is an opportunity to assist members, provide solutions, update records, and transition smoothly to the next interaction, ensuring every customer receives the support they need.Supporting our members when they need us the most provides a sense of accomplishment. Youll receive training to develop the right skills and knowledge, and you''ll be part of a supportive team with knowledgeable leaders who are always there to assist and celebrate your success.If you thrive in a fast-paced, dynamic environment and love a challenge, then this could be the perfect job for you!This role will be based in our Newcastle or Central Coast hubs.This role operates on a rotating roster from Monday to Friday, with 7.6-hour shifts between 9:30 am and 7 pm (for example, starting between 9:30 am-11 am, finishing between 5:30 pm-7 pm).If you are selected to progress, you will be invited to attend an in-person Assessment Centre, which includes a group activity, a short interview, and a role play. This will take place in the Newcastle hub on Wednesday, 14 May, from 9:15 am to 12:15 pm.The position starts on 16 June 2025 and requires your commitment to a four-week training program at our Newcastle office.Let''s talk about working at nib GroupOur hybrid working model offers flexibility to work from our office hubs or from home, based on what suits you and your team. We are committed to creating meaningful moments together. Our hubs are purpose-built to support focused work, connection, and collaboration. We also provide support to set up and maintain a home workspace. At nib, were dedicated to a flexible environment where you can be your authentic self.Additional benefits include:50% discount on nib health insurance and 35% off travel insurancePaid leave for volunteering through nib FoundationWell Program and corporate fitness discountsAccess to employee share plans, incentive programs, and insurance benefitsPaid parental leave, cultural leave, and gender affirmation leave to support diversity and inclusionLets talk about youYou are confident with computer skills and can multi-task while speaking with members over the phone.You can work in a structured and busy environment.You have previous customer service experience and aim to deliver exceptional outcomes.You enjoy engaging with customers over the phone.You are eager to learn and develop new skills.You are motivated to achieve goals and KPIs.You have a positive and flexible work attitude.Lets talk about who we areThe nib Groups mission is to help people enjoy better health, fostering prosperous and sustainable communities. We are a trusted health partner, committed to supporting informed healthcare decisions and healthier lives.We seek individuals who share this passion and want to be part of an extraordinary team. We value diversity and support an environment where everyone can be authentic every day.Lets talk about diversity, equity, and inclusionWe encourage applicants reflecting the communities we serve, including Aboriginal and Torres Strait Islander peoples, people with disabilities, LGBTQIA+ individuals, and culturally diverse communities. We are dedicated to accessible recruitment and employment processes and can accommodate adjustments for applicants with disabilities.The fine printAll information provided will be kept confidential in accordance with EEO guidelines. Successful candidates will undergo a background check prior to employment.We acknowledge the Traditional Custodians of the lands where we work and learn.Next Steps: Successful candidates will receive an online chat interview invitation via email to complete. #J-18808-Ljbffr