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Sydney, CBDHybrid flexibility12 Month Fixed Term ContractAbout usHomeownership is the Australian dream, yet the path can be challenging, especially when traditional lending can be strict and unforgiving. Were here to change that. We help borrowers with complex or unique financial situations access the market with confidence when others wont, by providing tailored lending solutions. Enabling brokers to serve a wider range of clients, from self-employed to those with imperfect credit or seeking niche lending options.With 25 years of experience, weve become a trusted leader in Australian lending, known for delivering flexible, innovative, and straightforward solutions that break the mould of traditional lending. At the heart of everything we do is a commitment to support more Australians achieve their dream of homeownership, because we believe everyone deserves the chance to build their future.About the roleAs the RMG Collections Officer, you will be an integral part of our financial services team, responsible for assisting customers facing payment challenges. Your primary focus will be to engage with customers by telephone, understand the reasons behind overdue payments, and work towards finding feasible solutions to resolve their accounts.You''ll utilise your negotiation skills to establish payment arrangements, negotiate settlements, and provide empathetic support to customers in financial distress. Additionally, you''ll be expected to maintain accurate records and comply with regulatory standards to ensure the protection of customer data.Please note this is a 12-month fixed term contract.ResponsibilitiesManage a portfolio of outstanding mortgage payments right across the arrears spectrum, through to and including Mortgage in Possession and Asset Realisation stage.Achieving sustainable solutions for customers and the business by obtaining payments on outstanding arrears accounts.Negotiating & implementing payment plans and manage adherence to these plans.Building rapport and relationships with customers.Identify financial hardships and refer to financial hardship specialists.Highly developed understanding of reconciliations.Sound understanding of legislative requirements as it relates to collections.Resolving any problems and addressing any queries in an efficient manner.Working with Bluestones legal and asset realisation team to ensure timely and accurate execution of Bluestones collection strategy.Your experienceExperience in the Banking & Finance industry in a collections role, previous mortgage collections experience is highly desirable.Previous experience working in a busy corporate environment.Strong customer service skills and the ability to exceed customer expectations.Possess excellent communication and interpersonal skills, with a team-focused attitude and good attention to detail.About youDemonstrate strong negotiation abilities and the confidence to overcome objections.Be proficient in using various communication channels to engage with customers effectively.Be empathetic, have patience, and be truly focused on partnering with our customers to resolve delinquencies.Display strong problem-solving skills and the ability to think critically in challenging scenarios.What makes us a great place to work?Our most important asset is our people. Were committed to investing in our employees and offer a range of holistic perks and benefits to support individual needs. Our supportive and inclusive culture enables our people to grow and learn, to achieve their personal and professional goals, through collaboration and innovation. Some of our benefits include: Employee Assistance Program (EAP) Bluestone Day Parental Leave Volunteer LeaveNext stepsBluestone is an equal opportunity employer and welcomes applications from individuals of all backgrounds. Our hiring decisions are based on your experience, skills, enthusiasm, and your future potential in the role. If you feel that you meet some, but not all the requirements above, we still encourage you to apply. If you are invited to an interview, please advise us if you require any reasonable adjustments during the interview process, and what pronouns you use.If you have any further questions, please reach out to us at hr@bluestone.com.au #J-18808-Ljbffr