Job Title

Join to apply for the Senior Dispute Resolution Specialist role at icare NSW6 days ago Be among the first 25 applicantsJoin to apply for the Senior Dispute Resolution Specialist role at icare NSWGet AI-powered advice on this job and more exclusive features.Permanent Role, hybrid working environment based in SydneyGrade 11/12 Starting Salary $145,000 plus superannuationAbout the RoleThe primary purpose of this role is to receive, respond, manage and effectively resolve complex complaints and disputes raised by internal and external stakeholders on behalf of our customers. Develop and implement opportunities to continually improve and enhance services to our customers, support the team and the team manager.A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programsicare day - access to an extra days leaveComprehensive learning and development supportaligned to icares Core Capabilities.Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual AwardsAccess to our Employee Assistance ProgramDutiesIts an exciting time at icare where no two days are the same; as a Senior Dispute Resolution Specialist you will:Provide high quality specialist services to achieve positive customer outcomes for the workers compensation schemes managed by icare.Use your expert specialist knowledge to deliver accurate, timely, empathetic and efficient end-to-end resolution of complex customer complaints and disputes within set timeframes and in accordance with governing policies and procedures.Provide exceptional and empathetic customer service to those we serve through email and phone communications, as well as to our claim service providers (CSPs).Lead, guide, collaborate and proactively communicate with internal and external stakeholders to achieve positive customer outcomes.Demonstrate your leadership skills through the management of complex complaints, escalations and team needs.Identify significant and/or systemic problems through complaints and disputes raised and provide sufficient information to support performance management processes or other remediation actions where warranted.Maintain accurate and timely records of customer and stakeholder interactions.Prepare correspondence and briefing material to support appropriate responses to complaints with high attention to detail and accuracy raised by internal and external stakeholders or systemic problems identified through complaints received as and when required.Understands and meets the regulatory and relevant administrative and privacy law requirements when managing complaints and disputes.Performs other related duties as assigned.Skills & ExperienceTertiary qualification in law and admitted as a legal practitioner to the Supreme Court of NSW with a current practicing certificate7 years + post admission experienceProven conflict resolution and negotiation skills, and a deep understanding of policies and applicable laws.Previous experience in alternative dispute resolution/litigation on insurance related matters.Comprehensive understanding of workers compensation legislation combined with a solid working understanding of New South Wales workers compensation scheme.CultureWe know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our peoples development so the people of NSW can thrive.About the CompanyWe care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities.Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.For more information about icare visit our websiteicare operates a direct sourcing model so no agency introductions will be acceptedWe are aCircleBackInitiative Employer - we commit to respond to every applicantA talent pool may be created through this recruitment process.Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionLegalIndustriesInsuranceReferrals increase your chances of interviewing at icare NSW by 2xGet notified about new Resolution Specialist jobs in Sydney, New South Wales, Australia.Sydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 weeks agoSutherland, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 weeks agoNorth Sydney, New South Wales, Australia 4 weeks agoSydney, New South Wales, Australia A$54.00-A$54.00 1 month agoNorth Sydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 5 months agoMacquarie Park, New South Wales, Australia 2 weeks agoParramatta, New South Wales, Australia 2 weeks agoLegal Administrative Assistant - Dispute Resolution & LitigationSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 4 weeks agoParramatta, New South Wales, Australia 1 day agoSurry Hills, New South Wales, Australia 1 week agoMillers Point, New South Wales, Australia 4 months agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 3 months agoSt Leonards, New South Wales, Australia 4 days agoPymble, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoCustomer Service Officer - Complaints ResolutionPymble, New South Wales, Australia 2 weeks agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr