Job Title

From the millions of Australians we protect, to those who make it happen every day at TAL, people are at the heart of everything we do. We aim to grow, achieve, and support our employees to perform their best. Our focus is on developing leadership, promoting diversity, rewarding excellence, and retaining talented individuals.We are always seeking individuals who want to advance with us, do whats right, aim high, and work smart. Discover where we can go together.Job DescriptionThe Senior Claims Consultant manages a portfolio of complex life insurance claims proactively, in accordance with TALs claims philosophy, procedures, policy terms, the Life Insurance Code of Practice, and other legislative requirements. A key aspect of this role is delivering a best-in-class customer and client experience, including regular communication about claim status and managing expectations to ensure quality health and claim outcomes.Accountabilities include:Managing complex life insurance claims proactively and cost-effectivelyEnsuring accurate claim assessments aligned with policy terms and conditionsGathering and interpreting relevant information to develop appropriate claims strategiesDetermining benefit entitlements accurately to ensure timely payments of legitimate claimsCollaborating with Technical Specialists, Recovery & Support Specialists, Health Services, and other stakeholdersProviding guidance to team members on claims management processes and proceduresModeling effective case and portfolio management practicesSupporting less experienced Claims Consultants and contributing to their developmentDelivering exceptional customer serviceQualificationsExperience in a similar role involving life, lump sum, trauma, and income protection claims assessment within the Financial Services/Insurance industryRelevant tertiary qualifications (desirable)Ability to build rapport and demonstrate empathy during challenging situationsBackground in medical, vocational, or rehabilitation fields (desirable)You are always accountable, persistent, and committed to achieving the best outcomes for customers and partners. You value teamwork and collaborative problem-solving.Additional InformationAt TAL, we value diversity and are committed to an inclusive culture. We encourage applications from Aboriginal and Torres Strait Islander peoples, individuals from diverse backgrounds, those with caring responsibilities, people living with disabilities, and members of the CALD and LGBTQI+ communities. Even if you dont meet every criterion, we encourage you to apply or contact us for more information.We are committed to accommodating candidates throughout the recruitment process. Please inform our Recruitment team at any stage.TAL is recognized as an Employer of Choice by the Workplace Gender Equality Agency, and we are members of Diversity Council Australia and the Australian Network on Disability. Learn more about our reconciliation efforts through our Innovate Reconciliation Action Plan.We acknowledge the Traditional Custodians of the land where our Head Office residesthe Gadigal people of the Eora Nationand pay respects to their elders past, present, and emerging. We extend this respect to all Traditional Lands we operate across.#LI-Hybrid #LI-Claims #InsuranceClaimsEveryone at TAL is responsible for acting ethically and following our Code of Conduct. Risk management is a shared responsibility.If you are already a TAL employee, please apply via the SmartRecruiters button in Workday under the Employee Portal to ensure your application is properly recorded.#J-18808-Ljbffr