Press space or enter keys to toggle section visibilityNameRetail Customer Service OfficerSite / LocationRef #12370539EntityAustralia PostOpening Date05-May-2025SuburbGympieWork TypeCasual Full TimeDescription & RequirementsAustralia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. Were delivering for the environment, for our communities, for our customers and for our people. Were moving forward and we want you to come along for the ride.About the opportunityAs our Retail Customer Service Officer, youll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year, around one million customers visit our Australia Post Offices. Our retail teams ensure each experience is positive. They are supported by a welcoming team, receive ongoing training, and have access to career development opportunities.This casual role starts at $33.66 / hour for approximately 3 months, increasing to $35.98/ hour + 12% Superannuation. (Junior rates apply to those under 21 during training).Extensive, supportive (paid) training on commencement, Monday - Friday, for up to 12 weeks, approximately 4 hours/day on a rotating roster.Training includes back-of-house sorting duties where additional hours may be available.This role will be on call casual after training, with shifts across Monday - Friday, between 6 am and 5.06 pm.You''ll be:Performing customer sales and service transactionsManaging high-value transactions accurately (handling cash, cheques, credit cards, EFTPOS)Conducting identity services transactions, including Australian Passport InterviewsPromoting products and services through up-selling, cross-selling, merchandising, and promotional activitiesAssisting customers with mail lodgements and related costsBuilding rewarding relationships by understanding customer needsAssisting with administrative duties such as stocktaking and record maintenanceAbout youYoure friendly, enthusiastic, reliable, and enjoy working in a team. You prioritize customer service to make a positive community impact. You will also need to:Have experience in fast-paced customer service and/or cash handlingBe able to lift up to 16kg of mail regularly and stand for your shiftHow we''ll deliver for you:We invest in your long-term growth, aligning with our values of trust, inclusivity, empowerment, and safetyBe part of a culture where everyone feels they belong, is valued, and can bring their authentic self to workWe support your wellbeing, recognize your contributions with Post Perks, and moreWere delivering togetherAt Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live, and work.We aim to reflect the diverse communities we serve and are proud to be an inclusive workplace for people of all backgrounds. We encourage applications from people of all ages, genders, and backgrounds, including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+, and Refugees. We are one of Australia''s largest organizations to achieve Disability Confident Recruiter status and are committed to an inclusive, accessible recruitment process and workplace. For accessibility questions, contact our Diversity & Inclusion team at inclusivecareers@auspost.com.au.See what a day in the life on the Retail Team at Australia Post looks like: #J-18808-Ljbffr
Job Title
Retail Customer Service Officer