Job Title

It matters more at Hearing Australia Hearing Australia is a trusted leader in the hearing industry. Working across the country, we support and empower people by providing hearing health when and where they need it. Help provide the latest best practice services for anyone who needs it Gain skills with Australias largest provider of government-funded hearing care Ongoing, casual role Working at Warrnambool, Hamilton & Portland locations (this is an onsite position) Want to improve the lives of Australians, no matter who they are? Join us and build a career and future youll be proud of. Your opportunity As a Casual Customer Service Officer, youll support and empower clients of all backgrounds. Working side by side with people who go the extra mile, youll also love the feeling of helping children and adults who need us. Heres how youll do it: Greet clients and attend to all counter and telephone enquiries Cover reception and undertake general administration duties including booking client appointments, processing claims, data entry, and monthly reports Extensively liaise with clients, including children and adults, some with complex needs, as well as clients from multicultural and Aboriginal and Torres Strait Islander backgrounds Perform minor hearing aid repairs and troubleshooting Assist Clinicians with clinical services by proactively identifying client needs, offering professional advice, and demonstrating the use of hearing aids What youll bring We believe the successful candidate will thrive in a client-centred environment where they can provide exceptional and friendly service while managing complex medical administration. Youll bring: Experience as a proactive problem solver with a desire to accept responsibility and own your work Intermediate to advanced computer literacy and some exposure or working knowledge of mobile technology (both Apple and Android applications) A desire to work within an organization that contributes to the greater good and provides rewarding work, making a difference to the lives of our clients and their families What matters most? Its simple your drive to help anyone and everyone who needs us. Youll see your role as a real responsibility and an incredible opportunity to impact lives across the country. Why Hearing Australia? Theres so much to love about working with us. Our people highlight three key reasons: How we do what we do: Our vision is to deliver the best hearing solutions for anyone, anytime, anywhere. Youll know your contribution really makes a difference. Who we work with: Youll support and empower clients of all backgrounds, which drives our teams and makes them special. Where were going next: As our industry evolves, were committed to learning, improving, and building an organization where everyone can thrive. What does that mean for you? As a Casual Customer Service Officer, youll know that every day, your work helps children and adults in need. Just ask Ebonie, one of our dedicated Customer Service Officers, about why she chooses to work with us: I think care is why most of us come to work. Its knowing we can do our bit to make life a little easier for our clients. Youll also enjoy a range of benefits, including: Salary package includes a generous 15.4% superannuation Attractive employee benefits (salary sacrifice superannuation, HCF private health cover discount, well-being programs, salary packaging, discounts across various retailers) Lets create the gold standard of hearing care We require the successful candidate to be willing to undergo a Police Check (paid by us), hold a current drivers license, and have the right to work in Australia. Hearing Australia is an Equal Opportunity Employer that embraces diversity, equity, and inclusion. We are passionate about building a diverse and inclusive culture from within. We encourage Aboriginal and Torres Strait Islander peoples and bilingual applicants to apply. We are committed to a barrier-free recruitment process and work environment. If you require accommodations, please let us know so we can support your full participation in our recruitment process. #J-18808-Ljbffr