Job Title

Company DescriptionThe 25hours Hotel The Olympia is the first 25hours in Australia, located in the vibrant suburb of Paddington in Sydney. The building was formerly a cinema, opened in 1911, reflecting its rich history throughout the guest experience.The hotel features 109 rooms across six floors, with event and meeting areas, an iconic London restaurant, The Palomar, a coffee house with Baker Bleu pastries, a cozy cocktail and wine bar, and rooftop bar Monica with city skyline views. Ground floor outlets are in collaboration with London-based creative hospitality studio, Studio Paskin. A new era begins at the 25hours Hotel The Olympia, transforming Paddington and welcoming a diverse, vibrant team to bring its vision to life.COME AS YOU ARE & SHOW US YOUR VISION As Front Office Manager, you will be the face and rhythm of our hotelleading a passionate team of 12 to deliver seamless, heartfelt service from arrival to departure. Youll set the tone for guest experiences, blending operational excellence with warmth and personal touch. This role offers an opportunity to shape the front office energy, inspire your team, and foster guest loyalty.This is your daily contribution to unforgettable staysLead and motivate a front office team of 12, promoting a positive, guest-focused culture.Ensure smooth daily operations across reception, reservations, and guest relations.Be present in the lobby and front-of-house areasvisible, approachable, and supportive.Train, coach, and develop team members, maintaining high standards of service and professionalism.Oversee scheduling, performance, and shift handovers to ensure seamless coverage.Resolve guest issues promptly and thoughtfully, turning challenges into positive experiences.Collaborate with Housekeeping, F&B, and other departments for a cohesive guest journey.Manage KPIs such as guest satisfaction, upselling, and check-in/check-out times.Ensure compliance with policies, procedures, and safety standards.Proactively identify opportunities to enhance service, streamline processes, or support broader hotel operations.Qualifications Several years of front office experience, with at least 12 years in a leadership role. Proven ability to lead and motivate a team, fostering a respectful and engaging work environment. Strong problem-solving skillscalm, clear, and solution-oriented. Highly organized with attention to detail and a hands-on approach. Excellent communication skills, comfortable engaging with guests and team members. Familiarity with front office systems (PMS knowledge is a plus) and hotel operations. Flexibility to work a variety of shifts, including weekends and holidays.Additional InformationWhats in it for youJoin an innovative, fast-growing international group committed to building a global hospitality brand.Work in a creative, rewarding environment that challenges norms.Be part of a passionate team dedicated to exceptional hospitality experiences and brand development.Enjoy a competitive package and opportunities for professional growth.You ready? You wanna join our 25hours Tribe?Sign in, upload your CV and salary requirements. Jeremy looks forward to your application (in English only) and is available for any questions. #J-18808-Ljbffr