Job Title

Company DescriptionMondrian is a way of travel.With its groundbreaking design and progressive programming, it is a must-visit destination for locals and travelers. Mondrian is always at the heart of the most exciting cultural scenes in the world, known for innovation and creativity. Mondrian provides a playful framework so that guests and locals alike can immerse themselves in the culture of each city it inhabits. At Mondrian, anything you want is yoursand we do it with an international level of service, everywhere.Award-winning Mondrian Hong Kong is the company''s first opening in Greater China, featuring 324 guest rooms and suites, two unique F&B outlets, In Room Dining, Art Space, and RoofGarden.Part of Ennismore, a joint venture with Accor, and the worlds fastest-growing lifestyle hospitality company, comprising 17 brands and 2 independent F&B groups. 160+ open hotels with 100+ in the pipeline, and 500+ restaurants and bars with 400+ in the pipeline.Job DescriptionWho are we looking for?We are seeking individuals who enjoy fun and laughter at work, are excited about a new brand, and are enthusiastic about the company''s amazing future growth and development opportunities. Ideal candidates love working as part of a team, embody integrity and compassion, can adapt to change in a fast-paced environment, enjoy exploring new things beyond the tried and tested, and are driven by success.What will you do?Complete check-in and check-out processes efficiently, anticipate critical situations, and assist wherever necessary to help alleviate pressure and process guests efficiently.Answer guest emails and ensure they are processed according to procedure and in a timely manner.Provide the highest standard of customer service, striving to go the extra mile at all times by being intuitive, refined, and engaging.QualificationsKnowledge & SkillsExcellent communication and interpersonal skills, with the ability to interact with guests from diverse backgrounds.Ability to work in a fast-paced environment, including weekends, holidays, and overnight shifts.Language Skills: Excellent communication skills in both English and Chinese are required. Additional language skills are an advantage.Additional InformationWe offerCompetitive remuneration and benefitsMedical benefitsAnnual bonusTravel benefitsF&B discountsInclusive workspaceWorkplace flexibilityFast growth opportunities #J-18808-Ljbffr