Job Title

Located a short walk from Circular Quay train, bus and light rail interchange, among the cobblestone laneways of The Rocks district in a quirky heritage building, you will find the delightful Sydney Harbour Hotel. Offering 176 rooms and a relaxed restaurant and lobby bar, we are located centrally offering a quintessential Sydney experience.The RoleYou will curate the hotel experience for our guests by:Anticipating and attending to guest queries.Checking guests in and out with efficiency, friendliness and flair.Processing daily guest transactions and accounts accurately and efficiently.Collaborating with other departments to ensure that the Hotels rooms are properly prepared for arriving guests.Happily working to busy rosters that range across 7am - 11pm over a 7-day roster.About YouYour many talents will include:Previous guest service experience (hotel experience an advantage).A logical, common sense approach to resolving concerns.An empathic ability to anticipate our guests'' needs.Proficient in computer applications (Opera PMS an advantage).Having a manual drivers licence.Familiar with Newcastle and the wider Hunter region.Demonstrated ''can-do'' approach to your duties.The BenefitsYou will work with exceptional people in a supportive, diverse and passionate environment and this is a vital position within our team at Crystalbrook Collection. You will enjoy a flexible range of benefits that include:A market leading 50% F&B discount across all Venues.$99 Room rates and a generous friends and family discount.Lifestyle benefits including extra leave and earth advocacy days.Green future - we are committed to enhanced sustainability practices.Dedicated Internal Mobility Programme and reward scheme.Online learning, career enhancement and development plans.Personalised employee support network.Regular service recognition and team events. #J-18808-Ljbffr