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Join to apply for the Food & Beverage Team Leader role at Accor1 week ago Be among the first 25 applicantsJoin to apply for the Food & Beverage Team Leader role at AccorCompany DescriptionAt Accor, our goal is that every person feels welcome and feels valued. We ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things! The world is more welcoming when were connected heart to heart. How do we do it? We care, we dare, we place people at the heart of everything we do.Accor operates a selection of Qantas Lounges globally, bringing our service passion and values to the aviation industry. Every day, we connect with thousands of travelers around Australia and the world. Qantas Lounges by Accor provides a relaxing start to a holiday, an efficient workspace between flights, and a welcoming pause on the way to anywhere. Our lounges offer a range of experiences from upscale to luxury, receiving rave reviews from customers and team members alike.In this role, you will be responsible for providing exceptional customer service to lounge patrons and maintaining a safe and pleasant environment. You will also provide management and leadership support to your lounge manager.Job DescriptionWe are seeking a Full-Time Senior Lounge Runner to join our team, delivering efficient, friendly, and professional service to all lounge guests. All roles focus on exciting our guests with flair and enthusiasm, demonstrating a genuine passion for customer service.Essential duties include, but are not limited to:Lead and motivate the team, including servers, bartenders, and support staff, to deliver excellent customer service. This involves training, scheduling, and ensuring compliance with standard operating procedures.Respond to guest needs, handle complaints efficiently, and maintain a welcoming atmosphere to ensure an outstanding experience.Ensure team adherence to health, safety, and sanitation regulations, including responsible service of alcohol where applicable.Accurately take and deliver food and beverage orders.Clear and reset tables; keep service areas clean and tidy.Maintain hygiene standards for food handling and presentation.Explain menu options to guests, assist with dietary needs, and recommend beverages.Previous experience in food and beverage is advantageous.Promote a safe workplace by recognizing hazards and practicing good WHS standards.QualificationsWhile technical experience is important, the following qualities are essential:Strong interpersonal skills to motivate and guide a team, resolve conflicts, and deliver high service standards.A friendly, customer-focused attitude committed to guest satisfaction.A deep passion for hospitality and ensuring positive guest experiences.Initiative to make customer interactions positive, intuitive, and efficient.Ability to manage multiple responsibilities, prioritize tasks, and operate under pressure.Effective communication and problem-solving skills.Responsible Service of Alcohol (RSA) Certification.Confidence in liaising with internal and external clients.High grooming and personal presentation standards.Flexibility to work various shifts, including early mornings, late evenings, and weekends.Attention to detail and ability to multitask.A positive, guest-centric team player mindset.Candidates must have full working rights in Australia.Additional InformationEmployee benefits include:Experience in the aviation industry with two iconic businesses.Staff travel benefits (T&C apply).Access to staff duty-free store.Free meals and coffee during shifts.Hotel discounts at over 3000 hotels worldwide.Partnership discounts with companies like Europcar, Google, and others.Hospitality Industry General Award, Food & Beverage - Grade 4 ($27.17/hour base rate).Work under the Hospitality Industry (General) Award [MA000009].Note: Successful applicants will undergo a Federal Police check at their own cost (reimbursed upon approval) to obtain ASIC certification.If you''d like to join our team, please apply now.Seniority levelNot ApplicableEmployment typeFull-timeJob functionManagement and ManufacturingIndustriesHospitality #J-18808-Ljbffr