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Get AI-powered advice on this job and more exclusive features.This range is provided by That Agency. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.Base pay rangeA$85,000.00/yr - A$100,000.00/yrDirect message the job poster from That AgencyTalent Partner @ That Agency | Candidate ManagementExcellent salary package on offer (Base + Super).Join a tight-knit, supportive, engaging team environment.Located conveniently at Mascot (a short walk from Mascot station).An Exciting opportunity exists for a Customer Care Team Lead to join an Organisation that has shown great success in the BI and Analytics space.Due to an increased demand for the company''s products, they are experiencing unprecedented growth.We seek a highly motivated and experienced Customer Care Team Lead to oversee their customer service team. The successful candidate will ensure that customers receive exceptional service and support while also managing and developing a team of customer service representatives.Responsibilities:Lead and manage a team of customer service representatives, offering ongoing guidance, coaching, and support to drive individual and team performance.Design and implement scalable support processes that enhance operational efficiency and elevate the overall customer experience.Evaluate and continuously improve existing customer support processes and workflows to optimise service delivery and team productivity.Develop and implement customer service policies and procedures to ensure consistent, high-quality support across all customer interactions.Monitor and analyse customer service metrics to identify trends, uncover areas for improvement, and implement strategies that enhance customer satisfaction.Handle escalated customer complaints and complex issues, ensuring timely resolution and maintaining a high level of customer satisfaction.Collaborate with other departments to deliver seamless customer service across all channels.Conduct regular performance evaluations and provide constructive feedback to support team members growth and professional development.Stay up-to-date with industry trends and best practices in customer service to improve our service delivery continuously.Maintain a strong focus on delivering exceptional customer experiences, leveraging excellent communication and problem-solving skills.Track, analyse, and report on key customer support metrics, providing regular updates and insights to management to inform strategic decisions.To be successful, you will possess the following key attributes:Bachelor''s degree in Business Administration, Marketing, or a related field.3+ years of experience in Customer Service Management or a related field.Strong leadership and management skills, with the ability to motivate and develop a team.Excellent written and verbal communication and interpersonal skills, with the ability to build strong relationships with customers and team members.Strong problem-solving and decision-making skills, with the ability to handle complex customer issues.Knowledge of customer service software, such as Acello, and experience with customer service metrics and reporting.Strong SQL skills and experience with data analytics tools.Residential StatusPlease note that these roles are only open to current Australian PR Holders and Citizens.If this opportunity sounds like something youd be interested in, please dont hesitate to get in touch with Belinda Kennedy via email: belinda@thatagency.com.auSeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesIT System Data Services and Data Infrastructure and AnalyticsReferrals increase your chances of interviewing at That Agency by 2xSign in to set job alerts for Customer Service Team Lead roles.Sydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia A$80,000.00-A$95,000.00 3 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 11 hours agoSydney, New South Wales, Australia 1 day agoMacquarie Park, New South Wales, Australia 1 day agoSilverwater, New South Wales, Australia 6 hours agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoFrenchs Forest, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 2 weeks agoCustomer Service Manager - rebel MerrylandsMerrylands, New South Wales, Australia 2 weeks agoRooty Hill, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 2 weeks agoCustomer Service Representative Fraud - ScamsSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoFive Dock, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 18 hours agoSydney, New South Wales, Australia 2 weeks agoCustomer Service Representative - Sydney, AustraliaSydney, New South Wales, Australia 5 days agoKyeemagh, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 1 day agoRevesby, New South Wales, Australia 1 month agoSydney, New South Wales, Australia A$30.00-A$40.00 3 weeks agoWere unlocking community knowledge in a new way. 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