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Job DescriptionJoin the team redefining how the world experiences design.Kamusta, hey, g''day, mabuhay, kia ora, , hallo, vtejte!Thanks for stopping by. We know job hunting can be a little time-consuming and you''re probably keen to find out what''s on offer, so we''ll get straight to the point.Where and how you can workOur flagship campus is in Sydney, Australia, but with many of our Canvanauts calling the Philippines home, our office in Manila is a buzzing place. Whether your role needs you in the office, at home or a bit of both, we''ve created an environment that truly empowers you to thrive.About the Role/SpecialtyAt Canva, were all constantly striving towards our Crazy Big Goals! Since growing to a worldwide team of over 5,500, we need to ensure were working as effectively and efficiently as possible, which is where our Operational Business Partners come in. An Operations Business Partner works alongside the Leadership Operations role, as well as the Group Lead, and is responsible for improving how the group operates. The main goal is to ensure that the group is incredibly efficient & effective by setting processes and building out the group''s operational foundations. In this role, you will own the group''s cadences, communications, and goal tracking, and organize team events and celebrations. You will coordinate special projects and drive them to success by coordinating and communicating between key project owners. In short, you''ll be the chief wrangler of anything operational within the group that needs focus.Using your experience with program/project management, product operations, administration, and relationship-building, you will work with cross-functional teams and working groups to help Canva achieve the operational efficiency, cooperation, and collaboration needed to hit our goals.What youll do (responsibilities)Youll own all team operations end-to-end: You will ensure the development of cadences and administrative infrastructure essential for operational excellence and goal achievement. Youll manage internal operations to maximize team efficiency and alignment, ensuring meetings are effective and drive outcomes, while continuously seeking operational improvements.Youll communicate optimally to support teams: You will proactively facilitate relationships to keep relevant teams and partners informed and working efficiently. You will ensure best practices for communication, documentation, retrospectives, and context sharing are followed, and that concerns are raised early to resolve issues.Youll proactively drive initiatives forward: You will be a key stakeholder promoting a culture of delivery within User Help Experience. Collaborating with Group leadership and Leadership Operations, youll oversee big picture initiatives, breaking them into manageable efforts, managing timelines and deliverables using tools like sheets, JPD, and Jira. You will ensure clear project communication and keep stakeholders informed of progress and challenges, iterating as Canva and user needs evolve.Youll be the Glue of the Team: You will facilitate effective communication among project teams through storytelling, promoting collaboration and alignment. Working closely with project leads, you will understand challenges and devise strategies to address them, such as improving communication channels, implementing new tools, or redefining roles. You will coordinate and organize team events and celebrations.Forecast and predict emerging opportunities: In collaboration with Group Leadership and Leadership Ops, you will forecast emerging opportunities and work on preemptive solutions, always seeking areas for improvement.What we''re looking forExperience in operations, project/program management, or similar roles within a start-up, scale-up, or customer service environment managing 24/7 operations.Proven ability to manage multiple projects simultaneously in a fast-paced, high-growth environment, working autonomously.Exceptional skills in translating complex information into clear, actionable insights for diverse audiences.Strong attention to detail and a commitment to high standards of excellence.Self-motivated with a desire to learn, develop, and grow into this role.Integrity, trustworthiness, humility, and a willingness to question assumptions.Ability to build relationships quickly and expand internal networks.Comfort operating in ambiguity, with shifting priorities, bringing clarity to uncertain situations.About the Group/TeamCanvas User Voice Supergroups mission is Every user empowered, every voice heard, interfacing with our most valuable partnersour users.We aim to deliver an exceptional customer experience as we scale to support 1 billion users, responsible for systems, contact flow, support specialists, customer insights, and self-help tools like the Help Center, Assistant, and chat.Join Canva''s Specialist Operations Groupthe operational heartbeat of User Voice. Be the face of a platform used by over 200 million people globally. Were dedicated to our users happinesseach interaction is an opportunity to foster satisfaction, loyalty, and showcase our commitment to customer delight. We seek like-minded individuals who share our vision for top-tier support and can disseminate this value organization-wide. Join us and be an integral voice within Canva. #J-18808-Ljbffr