Job Title

Who are we?UpGuards mission is to protect the worlds data. We obsessively seek out elegant, robust ways to enable our customers to find, acknowledge, and remediate cyber risk. With UpGuard, organizations leverage our security expertise and software to automate what was once laborious, spreadsheet-driven processeswhether it''s monitoring the attack surface of hundreds of vendors or assessing the security of their own infrastructure. UpGuard is used by some of the worlds largest, fastest-growing, and most innovative companies.Our Operations function consists of the IT, Legal, People, Finance and Analytics teams. We are here to be a key enabler to our other teams at UpGuard. Efficiency, scale and rich insights are some of the key contributions that this team brings to the table. We look to the future and solve really interesting challenges that will unlock Upguards ability to grow sustainably and efficiently through optimized systems and processes.Where does this role fit in?Were looking for a smart, curious, and resourceful human to join our IT and Security Operations team at UpGuard.Youll enjoy daily interactions with our globally distributed workforcesolving problems, improving systems, and helping to scale how we support and secure our environment. While our broader team spans enterprise technology operations, support, cybersecurity, and risk, this role focuses on core IT operationswith hands-on support, break/fix work, and meaningful contributions to enterprise and departmental IT enhancements.Our IT and Security Operations team also plays an active role in DevOps and InfraOps initiativescontributing to tooling, automation, and the foundations that enable engineering velocity and operational excellence.You wont just keep the lights on. Youll help shape how we evolve.UpGuard is in the midst of a company-wide transformation, powered by cutting-edge data analytics, automation, and AI. Youll be right at the heart of it, helping to drive the systems and support that make it all possible.What will you do?Enterprise IT Service Health (30%)Run daily, weekly, and periodic IT and security checklistsTroubleshoot issues, document fixes, and raise follow-up actions as neededPerform health checks across infrastructure and DevOps (e.g. uptime, CI/CD, compliance, alerts)Collaborate with DevOps and InfraOps on platform-level issuesGeneral IT Support (40%)Monitor and action items in the IT support queue, with a proactive approachPrioritize tasks effectively and align timelines with stakeholdersDeliver empathetic, solutions-oriented support across systems, hardware, and softwareProject Work (30%)Identify and propose improvements as you gain business contextWork cross-functionally to implement automation, tooling, and platform enhancementsContribute to scripts, dashboards, and operational improvementsFeed insights from day-to-day work into long-term strategic initiativesWhat you''ll bring with you:Practical experience in modern system administration across cloud-based infrastructure (e.g. GCP) and SaaS environmentsA strong understanding of identity and access management (e.g. Okta), including SSO/MFA, SCIM, and RBAC concepts and toolingFamiliarity with low-code/no-code automation platforms (e.g. Zapier, N8N) and a mindset for streamlining repetitive tasksExperience managing and integrating enterprise SaaS applications, ideally in a high-growth or security-conscious environmentA working knowledge of scripting (e.g. Bash, PowerShell, Python) to automate tasks, support system health checks, or build internal toolingExposure to infrastructure-as-code tools like Terraform or similar or a willingness to learn and contribute to InfraOps practicesA thoughtful, empathetic approach to end-user support across globally distributed teamsHands-on experience supporting and managing laptop fleets (macOS and ChromeOS)What will give you an edge?DevOps experienceGoogle Workspace experienceMac experienceOkta experienceWhat''s in it for you?Monthly Lifestyle subsidy: use this for financial, physical, and mental wellbeing.WFH set-up allowance: to ensure you have the right environment to work in, we will help you get set up within your first 3 months at UpGuard.$1,500 USD annual Learning & Development allowance: to support your career development all team members will be able to expense development opportunities against this allowance.Generous Annual Leave/PTO allowances: time to recharge your batteries.18 weeks paid Parental Leave: irrespective of parenting role.Personal Leave allowance: this includes sick & carers leave.Fully remote working environment: while we have physical offices in Sydney & Hobart, we do not mandate compulsory attendance.Top-spec hardware: all team members will be provided with top-spec laptops for their roles.Personal device security & online privacy protection subsidy: UpGuard provides team members with a paid subscription to personal device security & online privacy protection platform.Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work. #J-18808-Ljbffr