Job Title

Integral leadership role with a focus on National WHS solutions and workplace injury managementKonekt is seeking a strategic leader responsible for overseeing and fostering significant opportunities with new and existing customers. The role involves identifying ways to outperform competitors and addressing client challenges through cross-selling initiatives. Leading a team of Account Managers, this position supports the team to ensure the delivery of exceptional outcomes across accounts on a national level.The role:The National Relationship Manager will be responsible for:Establishing and nurturing enduring relationships with key customers to ensure loyalty.Driving growth in referrals and revenue through strong client relationships and high-performance standards.Identifying opportunities for customer growth.Overseeing the formulation and execution of sales strategies to broaden the range of products procured by existing clients.Collaborating with the Customer Solutions Manager to understand and address client needs through tailored plans.Managing and resolving client complaints efficiently, ensuring satisfactory outcomes.Providing line management for Account Managers, ensuring the delivery of outstanding customer-centric service and customer growth.Working closely with the General Manager Customers to transition existing core products and services, focusing on consistent service delivery, improving profitability, and enhancing the Customer and User Experience.Driving portfolio growth to achieve referral and revenue growth.Utilizing trend analysis to identify strategic initiatives for portfolio growth.Partnering with Customer Solutions to explore new product development or pilot opportunities.Ensuring the Operations team is informed of current challenges affecting individual clients.Engaging with Regional Managers as required to implement a cohesive approach to client management.About you:Tertiary qualification in a related field.Established network within the workers'' compensation sector.Proven leadership skills.Highly developed verbal and written communication skills.Demonstrated experience in a customer-focused role.Excellent problem-solving skills.Ability to foster and maintain positive professional relationships.High level of IT and business analytical skills.Knowledge of changing market conditions and trends.Results-focused, showing initiative and flexibility in delivering results.Highly motivated.For a confidential discussion on furthering your career withKonekt , please contact Simone Wong at simone.wong@konekt.com.au or email your application directly via the ''apply for this job'' function.About Konekt, part of the APM GroupKonekt is one of the largest rehabilitation and workplace health providers in Australia, helping over 40,000 Australians back into work each year, recover from injury, and re-engage with their social and community life.Our clients always come first, and we work hard to help individuals and organizations achieve their potential through a strong belief in the positive benefits of work.Working at Konekt offers many rewarding moments within our values-driven and motivated team, along with clear pathways for career growth and success.Konekt is part of the APM Group, a global health and human services provider enabling better lives for over 2.1 million people annually. APM helps people find employment, improve health and wellbeing, and participate in their communities.Joining Konekt provides opportunities within a dynamic and growing global business. Learn more atcareers.apm.net.au .Konekt embraces diversity and prioritizes respect, equity, and inclusion. We welcome applications from candidates of diverse backgrounds, including Aboriginal and Torres Strait Islanders, people from culturally diverse backgrounds, and individuals with disabilities.#J-18808-Ljbffr