Job Title

Add expected salary to your profile for insightsCertis Security Australia is one of Australia''s leading security service provider with over 3,000 employees nationwide, providing our clients with industry leading security services with our state-of-the-art technology and highly qualified staff. As part of the Certis Group, SNP Security and BRI Security deliver integrated security solutions including operations technology, aviation, front-line and concierge security services to clients worldwide.Company description:Certis Security Australia is one of Australia''s leading security service provider with over 3,000 employees nationwide, providing our clients with industry leading security services with our state-of-the-art technology and highly qualified staff. As part of the Certis Group, SNP Security and BRI Security deliver integrated security solutions including operations technology, aviation, front-line and concierge security services to clients worldwide.Job description:Position PurposeThe primary purpose of the Security Officer is to ensure the safety and security of the University of Wollongong (UOW) campus, its personnel, and visitors. This role involves responding promptly to incidents, conducting foot and vehicle patrols, utilizing electronic security systems, and providing excellent customer service. The Security Officer plays a critical role in maintaining a secure and welcoming environment by implementing effective security measures, recording and reporting incidents, and supporting the university''s commitment to safety and inclusivity.Position Environment:Situated within the dynamic and vibrant University of Wollongong campus, the Security Officer operates in a diverse and active environment. The role requires flexibility, adaptability, and a customer service approach to interact effectively with students, staff, and members of the public. The campus environment demands strong communication skills and the ability to work well within an established and diverse team culture.Key ResponsibilitiesEnhance the overall experience for the University community by providing friendly and professionalservice.Address inquiries and concerns from students, staff, and visitors promptly and effectively.Ensure immediate and appropriate responses to all incidents on campus.Minimize the impact of incidents through quick and effective intervention.Maintain accurate and detailed records of all security incidents.Ensure timely reporting of incidents to management for review and action.Conduct regular foot and vehicle patrols to monitor the security of the campus.Ensure the safety of UOW buildings, assets, and community members.Operate card access control and CCTV systems efficiently.Monitor electronic security systems to enhance campus safety and security.Implement and follow emergency procedures effectively.Maintain a high level of vigilance to prevent and address security breaches.Provide security services at high-profile events on campus.Ensure the safety and security of attendees and participants during events.Have WH&S responsibilities, accountabilities and authorities as outlined in the/responsibilities/documentTo ensure a safe working environment for self & others.Additional InformationAvailability to work various shifts, including evenings, weekends, and holidays.Possession of a valid driver''s license and a clean driving record.Willingness to wear a uniform as required by the employer to maintain a professional appearance.Capability to respond to emergencies quickly and effectively following established protocols.Successful completion of a background check, including criminal history and previous employment verification.Reporting RelationshipReporting Relationships:Position Reports to:L5 Supervisor - Security Operations Coordinator/SupervisorThe position leads and monitors customer service with the following positions:Wollongong, Metropolitan and Regional Campuses, Faculties/Divisions, and business unitsSecurity and parking contractorsOther Key Contacts:UOW Security Operations Manager, Security Coordinator, and management Facilities Management Division. Other University employees.ExperienceCurrent and applicable NSW 1A & 1C Security License.Current NSW First Aid Certification.Current NSW Driver Licence.1+ years of experience in a similar role.Australian/New Zealand citizen or permanent Australian resident or hold a visa that entitles you to work in Australia (other than a student or working holiday visa).Ability to pass additional security clearances.Ability to pass a medical.Working with Children Check - UOW Specific.Desirable:Previous experience in a similar role.Additional certifications or training in security or related fields.QualificationWhat You Bring to the Table:A current Security Licence and Cert II in Security Operations, because you''re ready to rock the security scene.First Aid Certificate? Check! Your safety skills are top-notch.Full working rights in AustraliaCommunication skills that shine both in writing and in conversation.Flexibility is your middle name, with wide availability, including days, evenings, nights and weekends.SkillsEssential:Comprehensive understanding of security operations, including incident response and emergency procedures.Strong customer service skills for handling inquiries and complaints professionally.Ability to communicate effectively and professionally with students, staff, and the public.Proficiency in using electronic security systems, including card access control and CCTV.Ability to work well within an established and diverse team culture.High level of attention to detail in recording and reporting incidents.Desirable:Experience in a similar role.Conflict resolution skills for managing and resolving disputes effectively.Ability to generate innovative solutions and implement improvements in security operations.Proficiency in using computer systems, including Email, Word, and Excel.Familiarity with the latest security technologies and trends to enhance operational efficiency.KnowledgeUse clear and effective communicationPromote and encourage a team approachDemonstrate knowledge and competence in the implementation of emergency proceduresUse computer systems including Email, Word and Excel as requiredAttributeAbility to work unsupervised, use initiative, and develop solutions to complex problems.Ability to maintain and develop client relationships.Strong teamwork skills, promoting and encouraging a collaborative approach.Ability to remain calm in emergencies or stressful situations.Strong communication skills to interact effectively with stakeholders, team members, and the public.Ability to maintain confidentiality and handle sensitive information appropriately.Effective in managing and resolving conflicts.Benefits & CultureFriendly and inclusive environmentGrowth and development are supported and promotedA discount program where employees, and their family members, can save at over 400 retailers Australia wideA well-being program that provides advice about mental, physical, and financial well-beingAn Employee Assistance Program (EAP) that is available to employees and their familiesCultural diversity is valued and supportedEmphasis on learning and development, where a state-of-the-art LMS is available to all employeesDiversity StatementWithin Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement. Our commitment to a Safer, Smarter and Better workplace ensures every employee is supported, respected and empowered. We actively encourage First Nations and Torres Strait Islander people to apply as we build a brighter future, where all voices matter.Should you apply please be advised that should a decision be made to proceed with your application to the next stage of the recruitment process, it is only at this stage will a member of the recruitment team be in contact with you.Certis Security Australia Master LicenseSydney Night Patrol & Inquiry Co Pty Ltd NSW 400674602 ACT 17501220 QLD 41315 WA SA48240 NT 345 SA ISL 178143 TAS 3020Certis Security Australia Pty Ltd NSW 405149073 ACT 17501742 QLD 3158254 WA SA 72311 SA ISL 235794 VIC Z05 798 61S VIC Z05 798 40S NT 1093 TAS 458596293How do your skills match this job?How do your skills match this job?Sign in and update your profile to get insights.To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.Featured jobOperatorBlueScope #J-18808-Ljbffr