Job Title

Department of HealthHospitals & Primary Care - Hospitals NWNorth West Regional HospitalApplications must be submitted by Tuesday 20 May, 2025 11:55 PMTuesday 20 May, 2025 11:55 PM AESTAward/Classification:Health and Human Services (Tasmanian State Service) Award, General Stream, Band 3$73,811 to $79,779 pro rata, per annumEmployment type:CasualRegion:North WestLocation:North West Regional HospitalWe are seeking applicants who can provide exceptional customer service as the first point of contact for the hospital, with a high level of attention to detail and outstanding communication skills.The Role:Provide clients with a professional and confidential reception service through the Switchboard, Main Reception, and Emergency Department Reception, including immediate attention to patients presenting for treatment.Undertake all administrative functions related to emergency admissions and after-hours direct admissions.The Team:The Switchboard Department operates 24/7 across 3 shifts: 7am - 3pm (Day), 3pm - 11pm (Afternoon), and 11pm - 7am (Night). Night shift duties include working in the Emergency Department as both Switchboard and Emergency Triage Clerk. Responsibilities include booking visitors'' units, completing On Call Rosters, greeting new and locum doctors, and providing accommodation keys. Additional duties may include reception at main reception, internal mail clerk, and Parkside reception coverage. Applicants should consider their availability for short-notice call-ins across all shifts and potential work at both North West Regional Hospital and Mersey Community Hospital. Applicants will be asked to confirm their availability during the application process.We seek applicants capable of delivering exceptional customer service as the first point of contact, with high attention to detail and excellent communication skills.Note: Please refer to the Statement of Duties for all selection criteria to address in your application.Why Tasmania:The Department of Health Tasmania manages various hospitals including Royal Hobart Hospital, Launceston General Hospital, Northwest Regional Hospital, and Mersey Community Hospital, along with district hospitals and ambulance services. It also provides community health, mental health, and primary healthcare services across more than 300 sites. Tasmania, Australia''s only island state, offers unique natural beauty and a high-quality lifestyle. Working in Tasmanias public health system allows you to build strong connections with colleagues and patients and enjoy a rewarding lifestyle outside of work while making a meaningful community impact.Details of appointment:This is a fixed-term, casual, shift work position, commencing as soon as possible for approximately 10 months. Hours are negotiable with the successful applicant. The selection process may be used to fill similar vacancies for up to twelve months from the date of publication.Salary: $73,811 to $79,779 per annum (Pro rata), plus 11.5% superannuation contribution. Salary is in accordance with the Public Sector Unions Wages Agreement 2022.Salary Packaging:Employees can access salary packaging options, including living expenses up to $9,010, $2,650 in meal entertainment annually, and other benefits if eligible. More information is available in our Employee Benefits section.Note: Please review the Application Guide for pre-employment checks and application instructions.How to Apply:Download the Statement of Duties and related documents for detailed information.Review the Statement of Duties, Applicant Guide, and application instructions before applying.Apply online by clicking the "Apply" button and complete the application form, including a 1-2 page statement addressing the selection criteria.*Applications from recruitment agencies will not be accepted for this role.For more information:If you need further details, contact the designated contact person listed in the vacancy notice.What it is like working at the Department of Health:Our core values are Compassion, Accountability, Respect, and Excellence. We encourage diversity and inclusivity, welcoming applicants from Aboriginal and Torres Strait Islander communities, LGBTIQA+ individuals, and people with disabilities. Hear from our staff about their experiences and journey in relocating to Tasmania. #J-18808-Ljbffr