Job Title

Company Description Hospitality is a work of Heart at The Sebel Mandurah. Everything we do aims to help our guests and team members feel welcome and valued, providing the best experience possible. The Sebel Mandurah is located less than an hours drive from Perth CBD, on the edge of Mandjar Bay. The hotel offers 84 rooms and apartments, along with excellent conferencing facilities that can accommodate up to 150 guests. Job Description As Assistant Manager, you will play a key role in leading our Front Office team to success. Reporting to the Front Office Manager, your responsibilities will include managing daily operations, inspiring your team, and ensuring every guest feels welcome and valued. You will work closely with a passionate team to uphold our brand standards and maximize guest satisfaction and profitability. What Youll Be Doing: Process and assist with guest check-in and check-out, ensuring all procedures are followed. Be proactive and resourceful in attending to guest requests. Resolve guest complaints and challenges effectively. Take responsibility for the efficient operation of the hotel in the absence of senior management. Communicate policies, procedures, rates, and general hotel information to the team. Actively promote and sell hotel promotions and facilities. Respect and be sensitive to customers and colleagues from all cultural backgrounds. Provide guidance, support, training, and leadership to staff. Assist in all hotel areas during peak times to prevent issues. Ensure the health and safety of all patrons, guests, and staff. Collaborate with colleagues and management to meet departmental and hotel goals. Participate in workplace consultation on Occupational Health and Safety matters, as per hotel arrangements. Qualifications A diploma in Hospitality Management or Business Administration (preferred). At least 2 years of experience in the hotel industry with strong Front Office expertise. Proven leadership skills with the ability to mentor and motivate a team. Excellent communication, organization, and time-management skills. A guest-focused attitude and passion for creating memorable experiences. Strong knowledge of Opera Cloud PMS, Microsoft Office, and labor laws. Additional Information Why work for Accor? Accor is one of the largest global hospitality companies, with over 5400 hotels across 110+ countries, offering endless career development opportunities. Benefits Your Way: Immediate access to global accommodation and F&B discounts, and #LearnYourWay, a modern training platform with a growing database of free, industry-focused training. Recognition of service anniversaries and Accor Milestone achievements. Our Commitment to Diversity & Inclusion We are an inclusive employer committed to attracting, recruiting, and developing diverse talent. We offer reasonable adjustments during the recruitment process. Please let us know if you require any accommodations. Note: You must have valid Australian working rights as we cannot provide sponsorship. #J-18808-Ljbffr