Job Title

Mantra on Little Bourke, 471 Little Bourke Street, Melbourne, Victoria, Australia Req #5008Located in the heart of Melbourne CBD, Mantra on Little Bourke, offers a mix of self-contained executive studios, one and two bedroom apartments as well as quality craft brews, wines and gastropub style food at Alibi Kitchen and Bar. With its central location, you will be spoilt for choice for things to do in your free time with restaurants, caf-filled laneways, bars, galleries, parklands and two of the most renowned sporting complexes in Australia - Etihad Stadium and the MCG - all at your doorstep.PurposeAs the Night Manager, you will ensure the property runs smoothly from 11pm to 7am. During these night time hours when most guests are asleep, you serve as the reliable point of contact, addressing late-night guest inquiries, maintaining security, and managing minor maintenance matters, all to uphold the hotel''s exceptional reputation.Primary ResponsibilitiesManage nightly hotel operations and ensure the safety of all individuals on the premises during your shiftDeliver continuous customer service throughout the evening, encompassing check-ins, checkouts, and addressing guest inquiriesManage the reception desk and oversee night audit and reporting proceduresUphold overnight property security standardsAssist in preparing for the daytime team''s operationsSkills and ExperiencePrevious experience in Night Audit and/or Accounts is highly valued, as this role can serve as a stepping-stone to various opportunities in operations or financeA positive demeanour and capable of working independentlyHold a sincere commitment to customer service, and the technical proficiency to execute nightly front office transaction auditsQuick thinking, customer-centric trouble shooter with a proactive approach to crafting and delivering memorable guest experiencesA keen eye for detail to ensure accurate daily revenue capture and reportingALL Heartist Membership -Take advantage of discounts on accommodation and food & beverage worldwide!Family & Friends Discounts-Available on a range of accommodation, services and events for those who mean the most to youAccor Live Limitless (ALL) Loyalty Program-Earn status & reward points on your worldwide staysLearn Your Way-Support your career development with access to Accors industry leading training platforms, Accor Academy and TypsyBuild Your Network-With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwideWorldwide Opportunities-We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your careerAt Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow''s hospitality. Accor is an inclusive company, building diverse teams across the globe.Everyone has a story and we want to learn yours. We invite you to APPLY NOW.Mantra on Little Bourke, 471 Little Bourke Street, Melbourne, Victoria, Australia #J-18808-Ljbffr