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As one of Forbes 2024 Worlds Best Employers and Fortune''s World''s Most Admired Companies for 2025, Zurich - a leader in the insurance industry - is on a journey towards a brighter future A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.This exciting adventure will drive positive impact towards our vision to be Australias leading digital insurer. So, if you want to be part of a values led global organisation, where real growth and transformation is happening, along with our track record of making a real difference of continuously taking steps toward a sustainable future for our people, customers, communities, and our planetread on!Lets create a brighter future together, lets make a difference A great opportunity has arisen to join Zurich as a Trustee Claims Review Manager.In this diverse role, you will be responsible for drafting recommendations for Trustee decisions on approved and declined superannuation claims, and identifying/ providing clear requirements to our administration providers for any additional documents needed to satisfy superannuation and taxation obligations.Your key responsibilities will include:Working closely with the Trustee Services Manager, internal stakeholders, and our third party administrator to enable an effective experience from insurance decision to superannuation payment, ensuring full compliance with relevant regulatory obligations, legislation and codes of practice.Performing independent reviews of approved and adverse superannuation claims and associated superannuation tasks, ensuring appropriate requirements are received for satisfaction of insurance policy, Trust Deed, SIS and Tax requirements, challenging insurer decisions where required, and preparing recommendations for Trustee or delegated authority decisions.Requesting information from members to provide any additional requirements needed to satisfy any superannuation obligations prior to payment.Collaborating with internal stakeholders and our third party administrator for the effective and timely provision of claims handling services.Important to your success lets grow togetherStrong experience within superannuation, with a technical background in superannuation life insurance claims and the regulatory environment in which they operate.Demonstrated experience in assessing both approved and adverse Death, Total and Permanent Disablement, Terminal Illness, and Income Protection superannuation claims.Experience drafting recommendations to superannuation Trustees for life insurance claim decisions.Strong understanding of Trustee obligations, LICOP and ISVCOP.A solution focused mindset and ability to work autonomously in an agile environment.Exposure to internal and external dispute resolution processes with regards to superannuation claims will be advantageous.Ability to drive continuous improvement and process enhancement initiatives.Excellent communication and stakeholder management skills.We could go on, but the main point is that Zurich is a great place to be, where you can truly belong, be yourself, have work/life balance, and thrive in a supportive environment.Zurich is an equal opportunity employer. We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.So, if you want to come on an adventure that will build a brighter future together, and feel a sense of togetherness, then please apply today to start your adventure! #J-18808-Ljbffr