Job Title

Application Deadline: 30 May 2025Department: RetailLocation: BooragoonCompensation: $27.17 / hourDescriptionDiversity mattersWe are building a brand that represents the people of the world. Its what you do that counts, and we are always looking to expand perspectives and voices to shape our future.We see you, we celebrate you, we want you!Who we areYou might know us as the inventors of the bath bomb, but theres more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good. We put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is whats inside that counts - whether thats an ingredient in a product, or the minerals in a smartphone.The roleAs a Trainee Manager, your main focus will be assisting in delivering exceptional customer service and creating memorable experiences. You will work collaboratively with the store manager to cultivate a team that shares a passion for making every customer interaction a delightful experience. Contributing to a positive environment where each visit goes beyond a transaction is key.Your role also involves supporting the store manager in building connections within the local community, with other businesses, and charity organizations. Your commitment to outstanding customer service will contribute to the overall growth of the business, and we are here to support you in achieving this goal.You will play a role in creating and executing "top box" goals for the store and your team, ensuring that decisions positively impact these goals. As a trainee manager, you will work with the store manager to assess progress towards these objectives and help shape the team structure for optimal performance. Recruitment and upskilling of team members will be part of your responsibility, aligning roles and staff to meet the store''s needs.Our business is driven by people, and we encourage you to enjoy your work, embrace challenges, and see your role as a starting point for building a career. Our flexible, supportive, and authentic working culture values your innovative spirit. We welcome your efforts to push boundaries, explore new approaches, and continually enhance the customer experience, offering our full support along the way.Key ResponsibilitiesWork closely with the store manager to bring exciting ideas to life, making your store successful through creative planning, and building an exemplary in-store team.Support the store manager in building a team of customer-focused individuals who are enthusiastic about enhancing the overall shopping experience.Assist in nurturing a customer-centric team by participating in training sessions, providing constructive feedback, and observing the store manager''s leadership.Lead a management team to help you achieve the store''s top-box goals.Delegate to your management team to meet customer and store needs.Think creatively to achieve success while innovating and collaborating with your team.Contribute to managing the store''s finances by assisting in setting annual budgets, driving sales, and understanding staffing and stock control to meet customer needs.Maintain a well-presented store with effective merchandising, cleanliness, and stock management to enhance the customer experience.Develop relationships within your local community to improve customer experience.Engage in personal development through training, collaboration with other teams, and gaining exposure to various aspects of the business.Create and facilitate a shopping experience that encourages your team to make customers'' day.Support your own projects to make positive changes and help the store thrive and grow.Skills, Knowledge and ExpertiseCustomer Service: A genuine passion for delivering exceptional customer service, leading by example, and ensuring your team provides 5-star service. Our stores are an oasis of kindness, where memorable experiences are created.Management Skills: Ability to handle difficult conversations, set expectations, and support your management team. Balance business needs with maintaining team morale and motivation.Teamwork: Lead by example on the shop floor, work with your team to achieve goals, and foster a positive, supportive environment.Communication: Strong verbal skills to share messages throughout the store and collaborate with your team and local stores.BenefitsEmployee perks:Holiday allowance50% discount on Lush productsDiscretionary and profit-based bonusPension schemeDay off for weekday birthdaysEmployee assistance programmeFlexible working*Note: Some benefits depend on length of service.*We respect your privacy and handle your personal data securely and fairly, as detailed in our Privacy Notice. #J-18808-Ljbffr