Job Title

Company DescriptionAs the flagship hotel for the Mercure brand within Australia, we invite you to belong to something bigger. We are a large hotel seeking talented individuals! With 517 refurbished rooms, 10 conference rooms, and multiple food and beverage outlets, the Front Office Team is looking for a Full Time Front Office All Rounder (Part Time considered for the right candidate). Job Description Are you skilled at creating memorable first impressions? Do you thrive in hospitality and enjoy engaging with people? Mercure Sydney is seeking a Full-Time Front Office All-Rounder to join our energetic and welcoming team. Your responsibilities include: Providing outstanding, personalized, and engaging service to make every guest feel at home. Managing guest check-ins and check-outs and maintaining accounts through our PMS, Opera. Responding to guest inquiries with a positive and solution-focused approach. Collaborating daily with departments like Food & Beverage and Housekeeping to coordinate guest needs, requests, and experiences. Ensuring the collection and delivery of guest luggage. Responding to guest requests and queries. Providing knowledgeable, efficient, and helpful information services. Maintaining clean and presentable workstations and hotel lobby. Qualifications Experience working in Front Office is advantageous. A warm and friendly demeanor with the ability to make genuine connections with guests. Ability to multi-task and communicate effectively with guests. Attention to detail and ability to work in a fast-paced environment. Excellent grooming and pride in personal presentation. Availability to work varied shifts, including early mornings, late evenings, and weekends. Additional Information Why Choose Us: Great location at Mercure Sydney close to all public transport. A supportive and fun team environment. Worldwide accommodation and dining discounts with Accor Plus, half-price staff meals, and up to two free barista coffees daily. Access to industry-leading training programs via Accor platforms. Employee Assistance Program for overall wellbeing. Join us and be part of a company that values your expertise and supports your growth while delivering outstanding guest experiences. Ready to shape the future of hospitality revenue management? Apply now and help lead our portfolio to new heights! #J-18808-Ljbffr