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Location: Design & Support Centre, Sydney, NSW, AUDate Posted: 07 May 2025Since 1977,King Livinghas pioneered quality Australian design, continually pushing the boundaries of what furniture can achieve. Designed to adapt to our changing lives and last for generations, our furniture marries the power of innovation with traditional handcrafted methods.King Livinghas expanded from a homegrown business into a global brand. A family owned and run Australian company headquartered from our Support Centre in Sydney, our Showrooms and manufacturing centres span Australia, New Zealand, United Kingdom, Canada, USA, Singapore, Malaysia, China, and Thailand.AtKing Living, we are dedicated to creating simplicity and balance in both our living spaces and our work environment. We take pride in our past accomplishments and are thrilled by the possibilities of the future.The OpportunityAs part of our Customer Service team, the Customer Service Consultant will ensure the needs of the customer are actively identified to provide them with the best possible outcome.This position is responsible for taking overall ownership of customers enquiries relating to deliveries, warranties, non-warranties, service call-outs and other general enquiries. From first touch through to resolution across voice and digital channels, the Customer Support Consultants mission is to deliver exceptional customer support, guiding customers through the entire lifecycle while resolving any issues that arise on this journey.If you love everything about customer service, enjoy and have a passion for providing the best possible experience, including great follow up this could be the perfect role for you!Core ResponsibilitiesProvide timely, tailored service and sales support across all channels using Salesforce Customer 360Respond to product enquiries, create quotations, process orders, and manage service call-outs and warranty claimsIdentify and convert service conversations into sales where appropriateLeverage Service Cloud and Field Service to access full customer history and coordinate accurate service deliveryUse Virtual Remote Assist where applicable to resolve issues in real timeRecord case notes and maintain accurate documentation in SalesforceLiaise with internal departments to ensure swift, effective resolution of customer enquiriesCommunicate with empathy and professionalism, building strong, long-term customer relationshipsStay informed on King products, processes, promotions and system enhancementsAbout you:You will have a positive and fun disposition with a great smile and flexibility to get in and do what needs to be doneThe ability to work within a high volume and dynamic environmentThe ability to manage multiple competing prioritiesComputer literate with experience and or ability to work with a CRMHigh attention to detail and able to problem solve, resolve issues, and think on your feet to deliver the best outcomeA team player who is collaborative and adaptable to assist the greater team when requiredAbility to learn quickly and thrive in a fast-paced environmentStrong organisational skills and ability to multitask and effectively time manageBe self-driven and able to work autonomously or in a team environmentOutstanding relationship building, coupled with exceptional verbal and written communication skills will be key in this roleOur ValuesPassion, Integrity, Collaboration Innovation these are the values that unite us, inspire us and set us apart. Theyre not just words; theyre the heartbeat of King Living, pushing us to be our best.King Living Benefits and Our Offer to You:Exciting sales campaigns designed to support your successCompetitive employee benefitsGenerous employee, family, and friends discountsOpportunities for career development and growthA supportive, team-focused environmentAustralian-owned company with a growing global presenceEAP to support your health and wellbeingOur hiring decisions are not only based on your experience and skills, but your passion, attitude and alignment to our core values.King Living is an equal opportunity employer, all applicants will be considered regardless of your race, sexuality, religion, colour, gender identity or parental status.Apply NowTo apply for this role please complete the form bellow. #J-18808-Ljbffr