Job Title

Universal Media Co is one of Australias largest innovative media companies with a range of popular magazines, websites, social, and video brands.Our subscribers are very important to us and join through both the magazines and our e-commerce store making it one of our most important digital assets. If you love media, marketing and helping hundreds of customers every day youll excel in this role.The two key aspects of the role are marketing and customer service. The main focus of the subscription department is to attract new subscribers and retain our existing ones, and you will deliver multiplatform retention and acquisition marketing campaigns. At the same time, each day more readers email and call us to take up subscription offers. You will be responsible for providing customer service to these readers.This is a big role for a driven individual who loves marketing, helping people, meeting targets and the detail involved with administration.What you will do:Execute the renewal program for each title and track retention ratesProvide fast, reliable and high-quality customer service to the customers calling and emailing with subscription enquiries.Enter orders via phone or email and process any adjustments or cancellations.Update the e-commerce website with new offers landing pages.Work closely with the subscriptions team, providing them with general support, dispatching orders and carrying out ad-hoc admin tasks.Assist with managing and deploying offers for each title and push them to market through all channels to acquire new subscribersAssist with writing and briefing attractive creative that reflects the brand and offersWhat we are looking for:Excellent written, communication and interpersonal skillsDemonstrated digital skills. E-commerce and/or other experience updating websites is preferred. Shopify is a big plus.Experience delivering great customer service. Call center experience and/or administrative experience, especially within a similar role is an advantage.Experience with the SubsPlus database would be an advantage, but on-the-job training will be provided.You must be reliable and have good organizational skills with the ability to work in a deadline driven environment and have great attention to detail.You must be self-motivated and able to work well within a team as well as autonomously to achieve weekly KPIs and targetsStrong creative and marketing eye and an understanding of digital marketing channels preferredYou must have an adaptable and flexible work approach as priorities changeA natural flair for sales and marketing is an advantage.Learn the ins and outs of our subscription software and become an expert in our subscription software to provide effective support and assistance.Provide troubleshooting advice to customers over the phone, assist customers in resolving issues with our services, including technical queries, demonstrating excellent problem-solving skills.Communicate in a friendly, professional manner with a range of customers, colleagues, and managers.Be ready to help your teammates if needed.To apply for this position please send your cover letter and CV to Alex Dalland adalland@umco.com.auWith more than 50 brands and businesses, Universal Media Co is one of Australias largest media companies. We operate in a fast-paced and evolving industry and are committed to innovating and transforming our teams and products to continue to grow. Our business is built on strong storytelling by creatives who are deeply connected to their markets, coupled with cutting-edge technology equipped for content delivery, to ultimately connect brands with audiences. Universal Media Co recruits passionate individuals who excel in their areas of interest and expertise. We create a dynamic working environment that encourages creativity, initiative and personal development.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionManagement and ManufacturingIndustriesMedia ProductionReferrals increase your chances of interviewing at Universal Media Co by 2xGet notified about new Ecommerce Coordinator jobs in North Ryde, New South Wales, Australia.Sydney, New South Wales, Australia 2 weeks agoGreystanes, New South Wales, Australia 2 weeks agoZetland, New South Wales, Australia A$40.00-A$50.00 4 weeks agoNorth Sydney, New South Wales, Australia 2 days agoeCommerce Warehouse & Customer Service Coordinator - Full Time (Brookvale NSW)Sydney, New South Wales, Australia 3 weeks agoAccount Executive - Content and CommerceClient Partner Commerce (Retail, Fashion, Lifestyle)Industry Lead, Ecommerce, Google Customer Solutions (Fixed Term Contract)Sydney, New South Wales, Australia 23 hours agoSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 2 months agoRELOCATE TO LA | Seeking Paid Media & Ecommerce professionals (All levels - Coordinators to Director)Sydney, New South Wales, Australia 2 days agoParramatta, New South Wales, Australia A$97,027.00-A$107,059.00 3 days agoSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 4 days agoMacquarie Park, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 2 days agoLane Cove West, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 2 days agoRedfern, New South Wales, Australia 4 days agoMedia Co-Ordinator - Entry Level Role, Media AgencySydney, New South Wales, Australia 2 days agoParramatta, New South Wales, Australia 1 week agoSilverwater, New South Wales, Australia 4 days agoDigital Coordinator (@ The Wine Collective)Were unlocking community knowledge in a new way. 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