Job Title

Client Service Manager, Assistant Vice President page is loadedClient Service Manager, Assistant Vice PresidentApply locations Sydney, Australia time type Full time posted on Posted 10 Days Ago time left to apply End Date: May 31, 2025 (20 days left to apply) job requisition id R-772036Who we are looking forState Street Global Services, provides asset owners and managers with a wide range of support, from core custody, accounting and fund administration to complete servicing for complex alternative assets like OTC derivatives and private equity. We also deliver innovative performance measurement and analytics tools, giving our clients the information they need to make better-informed decisions. State Street is among the worlds leading institutional investment servicing providers.State Street Global Services, provides the essential financial infrastructure for delivering effective investment servicing solutions globally. Our capabilities in asset servicing, operations outsourcing and analytics enable our clients to manage operational risk, optimize their cost structures, enhance the value of their services and act on growth opportunities across all major markets. Our combination of consistency and creativity is what helps our clients face the future with confidence.Why this role is important to usThe team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGS tools help our clients make better investment choices and act on growth opportunities.Join us if making your mark in the financial services industry from day one is a challenge you are up for.What you will be responsible forAs Client Service Manager, you willDeliver highly valued services and solutions to complex clients to ensure quality services are consistently delivered and clients are offered State Streets full range of services as their needs and our services evolveDemonstrate deep understanding of Superannuation fund structure and client investment productManage activities in servicing client relationships and client operations i.e. respond to escalated issues, communicate resolution to clients, monitor metrics around inquiries being resolved at point of contact, and escalate unresolved issues to senior management as neededTranslate corporate strategy into actionable goals ensuring alignment to company goals.Keep senior management informed of new developments, service issues, and new business opportunities Promote a collaborative cross-business and jurisdiction environment that fosters change and innovationProvide Subject Matter Expertise for new business on-boarding and other projects as requiredDrive relevant internal project work to improve client serviceLead continuous evaluation of team operations, encouraging innovative ideas to enhance efficiency, reduce risk or increase revenueReview broad array of operating standards driving innovation, strategic opportunities and best practicesEffectively deliver key messages & communication to ensure relevant parties are informed of any clients activitiesAssist with compliance/fiduciary reviews, controls, and audits as appropriateSound risk and compliance controls with immediate resolution of non-compliant items identifiedOversee succession and development planning for direct reportsProvide coaching and development opportunities to staff and responsible for completing and delivering Performance Planning and Reviews on timeMake effective recommendations to hire, discipline, control work, determine promotions, salary increases, bonuses and terminate employmentAdhere to State Street corporate policies and procedures including but not limited to the Standard of ConductPerform other duties as requiredKey MetricsOperational Excellence:Achieve efficiency/productivity targetsChampion process improvementsTimely & Accurate resolution of inquiries.Client Management:Adherence to KPIs (Client/Operational)Client Retention & SatisfactionClient Positive FeedbacksFinancial:Maximize client profitabilityRisk and Compliance:Adherence to best practices/SOPs/Client Specific procedures/Comply with State Street risk program e.g. timely completion of related trainingComply with relevant laws and regulatory requirementsWhat we valueThese skills will help you succeed in this roleDeep understanding of financial products and Australian Superannuation industryExperience in helping Superannuation clients solve business and operational problemsExcellent client service and management experienceStrong business level communication skills both written and verbal, including report writing skillsStrong time management, prioritisation skills and proactiveStrong leadership skills, confident in making decisions autonomously and taking initiative & accountabilityAbility to work well under pressureAccuracy and attention to detailStrong project management skills and experienceProven track record for delivering results as part of a dynamic team structureStrong change agent to support the transformation initiatives within the organisation in terms of processes, operating model and business requirements. We need someone who is willing to embrace and address these challenges.Strong technical, critical thinking and creative thinking skills the range of daily issues as well as the need to come up with creative solutions to client requests requires an adaptable and creative approach.Education & Preferred QualificationsUndergraduate degree and/or formal qualifications in a relevant business stream, i.e. Accounting, FinanceThe successful candidate will have experience in custody / fund accounting / fund administration environment with significant exposure to both BAU tasks and client services.Strong understanding of State Streets products, services, technology/system and operational environmentAbout State StreetWhat we do.State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, were making our mark on the financial services industry. For more than two centuries, weve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.Work, Live and Grow.We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. Youll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.Inclusion, Diversity and Social Responsibility. We truly believe our employees diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.State Street is an equal opportunity and affirmative action employer.Discover more at StateStreet.com/careersState Street''s Speak Up LineSimilar Jobs (2)Client Service Manager, AVPlocations 2 Locations time type Full time posted on Posted 10 Days Ago time left to apply End Date: May 31, 2025 (20 days left to apply)Client Service Manager, Assistant Vice Presidentlocations Sydney, Australia time type Full time posted on Posted 10 Days Ago time left to apply End Date: May 31, 2025 (20 days left to apply)About UsAcross the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.Our promise to maintain an environment where every employee feels valued and able to meet their full potential infuses our company values. Its also part of our commitment to inclusion, development and engagement, and corporate social responsibility. Youll have tools to help balance your professional and personal life, paid volunteer days, and access to employee networks that help you stay connected to what matters to you. Join us.As an Affirmative Action/Equal Opportunity Employer, we consider applications for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law. For more information, for U.S. jobs only, please read our CEO Statement . #J-18808-Ljbffr