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Join to apply for the Front Office Manager role at 25hours Hotels3 days ago Be among the first 25 applicantsJoin to apply for the Front Office Manager role at 25hours HotelsGet AI-powered advice on this job and more exclusive features.Company DescriptionThe 25hours Hotel The Olympia is the first 25hours in Australia, located in the vibrant suburb of Paddington in Sydney. The building itself was formerly a popular cinema, which opened in 1911 and reflects its rich history throughout the guest experience.Company DescriptionThe 25hours Hotel The Olympia is the first 25hours in Australia, located in the vibrant suburb of Paddington in Sydney. The building itself was formerly a popular cinema, which opened in 1911 and reflects its rich history throughout the guest experience.The hotel has 109 rooms on six floors and will feature event and meeting areas, an iconic London restaurant, The Palomar, a coffee house featuring the popular Baker Bleu pastries, a cozy cocktail and wine bar and rooftop bar Monica with city skyline views. The ground floor outlets are in collaboration with award-winning London-based creative hospitality studio, Studio Paskin. A new era awaits at the 25hours Hotel The Olympia which will shape and transform Paddington, welcoming a vibrant and diverse team, bringing its vision to life.Come As You Are & Show Us Your Vision As Front Office Manager, you are the face and rhythm of our hotel leading a passionate team of 12 to deliver seamless, heartfelt service from first arrival to final farewell. Youll set the tone for guest experiences, combining operational precision with a genuinely warm and personal touch. This is your opportunity to shape the energy of the front office, inspire your team, and create a place guests love to return to.Job DescriptionThis is your daily contribution to unforgettable staysLead and inspire a front office team of 12, fostering a positive, guest-focused culture.Ensure smooth day-to-day operations across reception, reservations, and guest relations.Be present in the lobby and front-of-house areas visible, approachable, and ready to support.Train, coach, and develop your team, ensuring high standards of service and professionalism.Oversee scheduling, team performance, and shift handovers to maintain seamless coverage.Resolve guest issues quickly and thoughtfully, turning challenges into positive experiences.Collaborate closely with Housekeeping, F&B, and other departments to ensure a cohesive guest journey.Manage front office KPIs such as guest satisfaction, upsell targets, and check-in/check-out times.Ensure compliance with policies, procedures, and safety standards.Stay proactive, identifying opportunities to enhance service, streamline processes, or support the wider hotel operation.QualificationsWere looking for someone who brings both technical skill and creative spark:You have several years of front office experience, with at least 12 years in a leadership role.You thrive on leading a team and creating a motivating, respectful work environment.Youre a natural problem solver calm, clear-thinking, and solution-focused.Youre highly organised with strong attention to detail and a hands-on attitude.You bring excellent communication skills and enjoy connecting with both guests and your team.You have a good grasp of front office systems (PMS knowledge is a plus) and hotel operations.Youre flexible, adaptable, and happy to work a mix of shifts including weekends and holidays.Additional InformationWhats In It For YouJoin an innovative, fast-growing, international group thats committed to not just building new hotels but building a global brand.The chance to challenge the norm and work in an environment that is both creative and rewarding.Become part of a team thats very passionate about creating great hospitality experiences and building a portfolio of brands.A competitive package and plenty of opportunity for development.You ready? You wanna join our 25hours Tribe?Then get going, sign in and upload your CV along with your salary requirements. Jeremy is looking forward to your applications (in English only) and is the person to contact if you have any questions.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesHospitalityReferrals increase your chances of interviewing at 25hours Hotels by 2xSign in to set job alerts for Front Office Manager roles.Sydney, New South Wales, Australia 2 days agoMillers Point, New South Wales, Australia 1 day agoGreater Sydney Area A$60,000.00-A$65,000.00 3 weeks agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 7 hours agoSydney, New South Wales, Australia 2 weeks agoFront Desk Manager Assistant Club Med ResortSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 6 days agoPyrmont, New South Wales, Australia 2 weeks agoFront Office and Housekeeping Manager: Sydney Lakeside Holiday ParkNorth Narrabeen, New South Wales, Australia 6 days agoManly, New South Wales, Australia 1 month agoPyrmont, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 days agoManly, New South Wales, Australia 1 month agoPymble, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 6 days agoSt Leonards, New South Wales, Australia 1 week agoDuty Manager - Novotel Sydney City CentreSydney, New South Wales, Australia 3 days agoKellyville, New South Wales, Australia 3 weeks agoManly, New South Wales, Australia 1 month agoManager of Acquisitions & Hotel Development (Hospitality Experience)Sydney, New South Wales, Australia 2 months agoManly, New South Wales, Australia 4 weeks agoAuburn, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 3 weeks agoManly, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 weeks agoGeneral Manager - Come lead with us at The Kings Cross HotelSydney, New South Wales, Australia 2 weeks agoGymea Bay, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 6 days agoWere unlocking community knowledge in a new way. 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