Job Title

General Manager - Agency Collections (Call Centre Operations)Sydney or Brisbane | Sub $100m Business Unit | 550+ Staff | Executive Leadership RoleJoin one of Australias most successful and dynamic financial services companies, listed on the ASX and operating across Australia, New Zealand, the Philippines, and the United States. With over 2,000 employees globally and a track record of sustainable, ethical growth, this business is known for delivering high-performance outcomes for its clients, while maintaining a strong commitment to regulatory compliance, innovation, and customer care.Their operations span debt purchasing, consumer lending, and third-party collections and theyre backed by strong financials, a market cap of over $1 billion, and a reputation as a trusted partner to some of the countrys largest banks, utilities, telcos, and government agencies.This is your chance to lead one of their most critical divisions the third-party collections (Agency) business in a newly redefined, executive-level role.The OpportunityReporting directly to the COO, this role is responsible for building and running a sub $100 million business unit that delivers outsourced collections services on behalf of major clients. Youll oversee a team of 11 direct reports and lead over 550 staff across 8 call centres, working across Operations, Sales & Marketing, and Finance.This is a true General Manager mandate owning commercial outcomes, client relationships, operational delivery, and workforce performance.Your remit includes:Leading two senior Collections Managers across multiple locationsActing as the key client advisor and escalation point for national partnersDriving call centre performance, service delivery and customer outcomesBuilding scalable business processes, team structures and reporting frameworksOwning P&L accountability and workforce planning across a major revenue streamWho You AreYoure a strategic and commercial operations leader with experience in collections, BPO, contact centre operations, or a related services business. You bring a mix of people leadership, client engagement, and business management and youre ready to elevate a high-volume division into a structured, market-leading operation.Proven success leading multi-site call centre teams (ideally 300+ FTE)Strong understanding of third-party collections, BPO, or outsourced client deliveryExecutive-level communication skills and experience managing senior client relationshipsCommercial acumen with a track record of improving efficiency, culture, and profitabilityComfortable owning cross-functional teams: Sales, Finance, Ops, Client DeliveryRole HighlightsTitle: General Manager Agency CollectionsReports to: Chief Operating OfficerLocation: Sydney or Brisbane (hybrid)Scope: 11 direct reports | 550+ staff | $75M business unit | 8 national sitesWhy This Role?This is a rare opportunity to take full ownership of a nationally significant division with a clear growth and transformation mandate. Youll be part of a young, agile, and high-performing executive team and given full licence to modernise, scale, and lead from the front.Youll step into a business thats thriving, forward-looking, and ready to invest in the right leadership offering the autonomy, scale, and backing to truly make your mark.Apply now for a confidential conversation, or reach out to learn more about this exceptional opportunity to lead at scale via email at (emailprotected)How do your skills match this job?How do your skills match this job?Sign in and update your profile to get insights.To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory. #J-18808-Ljbffr