Job Title

VIC, Hepburn Bathhouse & Spa - Daylesford 3460VIC, Hepburn Bathhouse & Spa - Daylesford 3460Opportunity to lead the team at a luxury, award winning, wellness propertyGreat opportunity with a growing and entrepreneurial organisationFull time position to manage Guest ExperienceWork for an award winning spa retreatTheHepburn Bathhouse & Spais an iconic tourist destination and award winning spa located in the heart of Australia''s Spa Capital nestled in the Hepburn Mineral Springs Reserve near Daylesford 90 minutes from Melbourne.The RoleThis is an exciting time for Hepburn Wellness as we look to appoint a suitably qualified and experienced ReceptionManager to build and lead a passionate and engaged guest experience team.As the Reception Manager you will be a strong people leader who will be responsible for the overall operations with direct responsibility for our guests journey. You will deliver and drive exceptional customer service and a culture of innovation.This is a senior management position with broad responsibility. Your duties will include:Directing staffing requirements, plan and assign work, and assist in the establishment of performance and development goals for team membersMeet monthly guest visit and facility utilisation targets and associated KPI''sManaging and ensuring that all daily audit tasks are completed and any discrepancies have been followedProviding efficient, friendly and professional services to all guests to ensure that guests have a pleasant stayResponsibility for handling, analysing and resolving any guest complaints promptlyProvide induction and staff training as requiredAssist in the recruitment and interviewing of staff to ensure they have the appropriate skills or have potential through training, and have a natural inclination towards customer-focused servicePromote teamwork and quality service through regular and daily communication and coordination with other departmentsLiaise with guests and provide local tourism informationQualifications / skillsEnergetic, innovative and inclusive leadership styleCurrent Senior First Aid CertificateCurrent CPR CertificateValid Working With Children CheckNational Police Check clearanceDriven to success with friendly can do attitudeAvailability to work evenings and some weekends is essentialAbout YouYou will have a proven track record in managing and coaching a team. Experience in driving a customer centric approach to the provision of programmes and services is essential, while establishing and maintaining strong relationships with key stakeholders will be second nature.Previous experience is a similar role is desirable, but candidates with a friendly attitude and a customer service mindset areencouraged to apply!If you are a passionate person who realises the tremendous opportunity that this role offers and want to utilise your skills and passion in a health training environment,we want to hear from you!Simply complete the application process by clicking the Apply Now button and well be in touch.We are committed to providing a child safe environment. Please refer to ourchild safety framework . Successful applicants will be required to obtain a national police check and a Working with Children check.Hepburn Bathhouse and Spa is a place where we can all be ourselves and succeed on merit. We encourage applications from Aboriginal and Torres Strait Islander people, LGBTQIA+ people, people from culturally and linguistically diverse backgrounds and people with a disability. We''re happy to adjust our recruitment process to support accessibility needs - reach out to us atdemik@belgravialeisure.com.au.Full TimeView Further information.Video - Hepburn Bathhouse & SpaPlease do take the opportunity to review this. It will provide background, insight and speaks to the benefits of working with us. It will help you understand the position and our business, should you be selected for an interview. #J-18808-Ljbffr