Job Title

Next Hotel Melbourne, Curio Collection by Hilton, is located within Melbournes premier retail and dining destination, 80 Collins. The hotel features 255 guest rooms & suites, offering great design, thoughtful service, and immersive experiences.The hotels amenities include artisanal dining at La Madonna Restaurant & Bar, Australias first in-hotel barrel aging program, The Club, Meeting Rooms, Fitness Centre, and curated Australian art.We are seeking a dynamic team member to bring the Melbourne Next Hotel experience to life. Are you our next adventure?Reporting to the Night Manager, the Night Auditor will embody the Next Story Groups Core Values: Passion, Accountability, Integrity, and Respect. The role involves providing guests with memorable experiences that exceed expectations and encourage repeat visits.Position Requirements:Warmly welcome guests and ensure seamless check-in/check-outAddress guest requests, make recommendations, upsell rooms and servicesAnswer calls promptly and assist guests accordinglyAnticipate guest needs for special occasions and dietary requirements, and assist with recommendations and upsellingCommunicate guest concerns to relevant staff to ensure satisfactionMaintain and update guest profiles in the hotel PMSKnow hotel emergency and fire procedures and key personnel contactsSupport other departments as neededQualifications:Ability to create memorable guest experiences and build genuine connectionsExperience as a Guest Service Agent in an upscale hotelProfessional communication skills and attention to detailAbility to multi-task, work under pressure, and solve problemsFlexibility to work days for training and nights, including holidays and weekendsExperience with hotel property management systems is advantageousWe Offer:Permanent full-time and part-time positions with job security, accrued leave, sick and carers leaveBarista-grade coffee and equipment for staffModern staff amenities including a fully equipped break area and change roomStaff discounts on food, beverages, and accommodationIndustry-leading training and mentorshipCommitment to equal opportunities and a positive staff cultureEmployee assistance programDiscounted staff parkingThis is a great opportunity to join a growing company and a hotel committed to redefining service excellence. We promote from within and support our colleagues development. If youre passionate and dedicated, we want to hear from you!Thank you for your interest. Only successful applicants will be contacted. Vista Hospitality Group is an equal opportunity employer committed to a safe, inclusive, and respectful environment. #J-18808-Ljbffr