Job Title

Drive excellence in governance, information management, and data practices across the Department of Customer Service.Ongoing opportunity, based in Sydney, with flexible working arrangements available.Total Remuneration Package starting at $225,000 per annum to commensurate with experience.About the RoleWe''re seeking a strategic leader to strengthen our governance frameworks across the Department of Customer Service. Reporting to the Executive Director of Governance, Risk & Assurance, you''ll oversee our central governance function, information management, and data governance practices.In this influential position, you''ll work with the Secretary, Executive Leadership Team, and key stakeholders to embed a culture of strong governance across the Department and its agencies.Key ResponsibilitiesProvide expert governance advisory services to leadership and steering committees across the Department.Manage corporate policies to ensure compliance with legislative and regulatory requirements.Lead information management and data governance, ensuring State Records Act compliance while promoting innovative data practices.Coordinate Audit and Risk Committees, providing secretariat support and maintaining robust reporting frameworks.Implement the Department''s Information and Data Governance Framework to enhance data capability and quality.Manage centrally delivered services with an effective cost model approach.What You''ll BringStrategic leadership experience in governance within complex organisations.Exceptional stakeholder engagement and communication skills.Experience managing governance services efficiently and effectively.Track record of leading high-performing teams through periods of change.Innovative thinking around technology and governance practices.Why Join Us?At the Department of Customer Service, this role offers you the opportunity to shape governance practices that directly impact our service delivery, work with diverse stakeholders across government, and lead initiatives that enhance transparency and accountability.Join us in strengthening the governance foundations that enable the Department to deliver outstanding customer service across NSW.Interested?Please upload a single document containing both your resume/CV and a cover letter. Your cover letter should clearly demonstrate how your skills and experience align with the requirements of the role.Click Here to access the Role Description . For enquiries relating to recruitment please contact Caitlin Birrell via caitlin.birrell@customerservice.nsw.gov.au.Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.Closing Date: Friday 9 May 2025 at 9:59amCareers at Department of Customer ServiceA career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.Belong in our diverse and inclusive workplaceThe strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.You can view our full diversity and inclusion statement here .We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact caitlin.birrell@customerservice.nsw.gov.au or 02 9494 8351.The Government of New South Wales, also known as the NSW Government, is the Australian state democratic administrative authority of New South Wales.#J-18808-Ljbffr