Job Title

Rydges Port Macquarie - Food and Beverage AttendantThe Food & Beverage Team plays a crucial role in ensuring our guests receive top-notch service and have a memorable experience.From the first interaction to a fond farewell, you deliver an exceptional experience that brings our guests back time and time again.Key AccountabilitiesGreet and Seat Guests: Warmly welcome guests, assist with seating arrangements, and provide menus.Take Orders: Describe menu items knowledgeably, answer questions, and take accurate orders, noting any special requests or dietary restrictions.Serve Food and Beverages: Deliver food and drinks promptly, ensuring presentation standards are met.Check on Guests: Regularly check in to ensure guest satisfaction and address concerns.Maintain Cleanliness: Keep the area clean and organized, clear tables, reset, and restock as needed.Collaborate with Kitchen Team: Communicate orders effectively to ensure correct and timely food preparation and delivery.Handle Payments: Present bills and process payments accurately.Upsell and Promote: Suggest additional menu items, specials, or beverages to enhance guest experience.Handle Guest Requests: Accommodate special requests and guest needs to the best of your ability.Safety and Hygiene: Follow safety and hygiene protocols, including proper handling of food and beverages, and maintain a safe work environment.Flexibility to work evenings, weekends, and holidays.Key Performance IndicatorsAccurate task completionAchievement of team targetsSkills & ExperiencePrevious experience in a similar roleKnowledge of food and beverage items, including wine and cocktails (training provided)Ability to stand for extended periods and lift heavy itemsBehavioral CapabilitiesCollaboration: Demonstrates courtesy, compassion, supports team, and promotes diversity.Communication: Communicates clearly and confidently, adapts style as needed.Dependability: Focuses on customer needs, maintains high standards, and is committed.Resilience: Works well under pressure, maintains positivity, and learns from feedback.Adaptability: Adjusts well to change and diverse cultures.Delivering Results: Sets objectives, plans effectively, and manages resources efficiently. #J-18808-Ljbffr