Job Title

This is a Operations Manager role with one of the leading companies in AU right now Primary with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off. More About the Role at Primary At Primary, our mission is to serve the worlds most successful businesses by building products that accelerate their financial efficiency. As our Operations Manager, you will play a critical role in shaping how companies manage their cash, ensuring that our clients are not only satisfied but also empowered through our innovative solutions. You will be a vital part of our early team, directly influencing the success and growth of finance teams around the world. Our values are important to us: Fiercely client focused: We are stewards of our clients capital, the lifeblood of their businesses, and we ensure they have a great experience. Bold but humble: We make courageous decisions to reimagine how businesses interact with capital while remaining open to changing course when necessary. There is a better way: We challenge the status quo to find new, more efficient operating paradigms. Make it happen : At our early-stage company, each hire has a huge impact. We value responsibility, agency, and the ability to drive significant outcomes. Key responsibilities: Operations systems management & onboarding: Configure and optimise our platforms information systems to support efficient service delivery. You''ll also implement and maintain robust data management processes across the organisation. Regulatory compliance & risk management: Oversee and enhance KYC/AML processes within our information systems. Develop and maintain documentation of compliance procedures. Knowledge management & training: Design and develop comprehensive knowledge bases and educational resources. Create user guides, training materials, and documentation to support effective use of our products. Strategic process analysis: Conduct data analysis to inform strategic decision-making and process improvements. Develop metrics and reporting systems to track operational performance. Business process improvement: Identify inefficiencies and propose data-driven solutions to enhance operational effectiveness. Design and implement improved workflows and information management practices. The ideal person: Strategic and proactive: You can anticipate client needs and work proactively to provide solutions and guidance that drive success. Operationally disciplined: You are strong at mapping out processes and driving improvements. Relentlessly focused on outcomes: You are driven to help our internal team and clients succeed. You measure your impact based on customer satisfaction, retention, and overall engagement. Positive and energetic: You approach challenges with optimism and thrive in the dynamic environment of an early-stage startup. You should join Primary if You want to join a rocket-ship backed by top tier Australian venture investors early in the journey. Youre eager to embrace the rewarding and demanding nature of venture building. Youre looking for a role with significant ownership in a mission-driven business. You have a bias for working in our office in Sydney but are flexible working hybrid. You are looking for competitive comp and meaningful equity in a rapidly growing startup. If you dont think you''re a perfect fit, you should still sign up to Hatch and create a profile, we''ll match you to other roles that suit your profile. Hatch exists to level the playing field for people as they discover a career thats right for them. We model this in our hiring process for our partners like Primary. Applying here is the first step in the hiring process for this role at Primary. We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.