This is a Operations Associate role with one of the leading companies in AU right now Qlub_ with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off. More About the Role at Qlub_ Operations Associate A beautiful, seamless way to pay the bill at restaurants Business operations Full-time Hybrid | Melbourne, VIC, AU Visa sponsorship No Junior A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required. Apply by 30 May Posted 8 April Mal Grondzewska Qlub_ Why Qlub_ Qlub offers payment and loyalty solutions for restaurants all over the world, with >3,000 restaurant partners and millions of users. We''re backed by over US$40M in funding, live in 3,000 venues across the globe, and are exploding in Australia. This is your chance to jump aboard the rocketship as one of the early employees in Australia, and at a perfect time: Product-market fit? Check; Scalable platform? Check; Amazing brands live; Check; Hypergrowth mode? Activated! About the role Are you a young professional with a hospo background looking to blend your experience into a dynamic, high-growth environment? As an Operations Associate (Melbourne), youll be the bridge between our restaurant partners and our cutting-edge payment technology, ensuring a seamless experience from onboarding to ongoing support. Onboarding : Onboard restaurants on our platform (in-person and virtually), train their teams (enjoy those free meals!), and make sure qlub delivers value for them so theyll love it. Account Management : Work closely with venues to resolve post-onboarding issues, revisit sites if needed, and act as a trusted advisor to ensure a seamless and exceptional experience for our customers. Product : Work directly with our product team to make qlub even better for venues and influence our global product roadmap through insights and feedback. Why you''ll love it: Leverage Your Corporate & Hospitality Experience: Use your operational and client-facing skills in an exciting tech environment. Fast-Tracked Growth: Work closely with senior leaders and gain exposure to multiple facets of a high-growth startup. Limitless Growth: Qlub growing fast, great performers will progress equally as fast your ambition sets the pace. What you''ll be responsible for Account Retention and Expansion Proactively identify opportunities for expansion and limit risk of churn by collaborating with clients to deliver on actions Adoption and Success Management Support customers gain value from the product / service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice Implementation and Onboarding Manage the timely setup and implementation of product/service to help customers meet their goals and drive product adoption Cross-Functional Collaboration Work with various teams in the organization to achieve a project or goal, including customer journey and customer insights Skills you''ll need Problem solving Identifies problems and develops logical solutions that address the problems Social skills Behaves and communicates effectively in different social situations and with a variety of different people Learning agility Identifies and applies strategies to enhance reception, retention and use of newly acquired information, skills, and abilities Prioritization Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions Creativity Generates multiple innovative/new/novel ideas to solve a problem Meet the team Ops Team Qlub_ Ops team drives growth and success of our new and existing restaurants using qlub! If you dont think you''re a perfect fit, you should still sign up to Hatch and create a profile, we''ll match you to other roles that suit your profile. Hatch exists to level the playing field for people as they discover a career thats right for them. We model this in our hiring process for our partners like Qlub_. Applying here is the first step in the hiring process for this role at Qlub_. We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.
Job Title
Operations Associate