Job Title

YOUR OPPORTUNITYWe believe in providing outstanding service to our customers and right now we are looking for an experienced Service Improvement Officer to join the team based in Scoresby VIC.The Service Improvement Officer will primarily focus on providing are customer service, focused on the delivery on our Customer Promise.In addition, you will also provide an exceptional level of service to customers relating to the Blackwoods product range and meeting sales targets through the timely and effective supply of product.Your day to day:Provide excellent service to both internal and external customers by quickly completing tasksFocus on finding solutions that get the fastest results for customer backorders, considering both cost and outcomeActively seek ways to improve processes and find solutions that benefit both the customer and the businessTake charge of resolving issues quickly and thoroughlyHandle administrative tasks efficiently and follow business processesUnderstand the business relationships with customers and stay updated on all processes and proceduresWhat Youll Bring to the Team:Strong problem-solving skills and abilitiesA passion for expediting and resolving supply delaysAble to action a high level of data entry and system updatingThe ability to thrive in a fast-paced environment and excel in a high-pressured roleIntermediate to advance Microsoft Excel skills & Strong attention to detailOutstanding communication skills coupled with the ability to adapt communication style to suit your customers needsWhy Our Team Enjoys Being Part of Blackwoods:To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:Team member discount card to use at Kmart, Bunnings, Target, Officeworks & OnePassHighly successful Refer-A-Friend program to earn up to $2,000 for each referral!Further Wesfarmers discounted offers from over 300 corporate partnersA range of diversity and well-being initiativesOnsite parking and more!NEXT STEPSIf you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates in the next two weeks so apply fast to avoid missing out!As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which may include a pre-employment medical assessment involving drug & alcohol testing).Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities. #J-18808-Ljbffr