Job Title

Job Category: Banking and Financial ServicesDo you want to be part of using the business of banking as a force for good? Do you want to create positive impact for people and the planet? Bank Australia is the bank for people who want to be part of a movement creating a fairer and more just world.Were growing fast as more people choose to align their banking with their values. Were a customer owned, B Corp certified bank. We empower our staff and 185,000+ customers to be part of the clean money movement.We currently have a permanent, full time opportunity for a Relief Customer Service Consultant to join our Melbourne branch. The successful applicant will be self-motivated, have excellent communication and interpersonal skills and enjoy working in a team environment.While this role will be based in our Melbourne branch, there will be a requirement for the successful candidate to provide relief to branches across regional and metro Melbourne. A current drivers license and flexibility to attend any branch location at short notice is essential.We have big plans to become Australias most trusted bank and a leading purpose-driven business.As a certified B Corp, were part of a global business community who meet the highest social and environmental standards, putting purpose over profit.Every role and person in our bank is essential to bringing our values, purpose and aspiration to life.We offer flexible working options, competitive salary and 13% super.Our staff have access to a range of meaningful benefits to support their physical and mental wellbeing including 24/7 free counselling, free flu vaccinations and discounted gym memberships.We also support staff with study assistance, paid parental leave (regardless of gender), volunteer, bereavement, gender affirmation and family violence leave; and the opportunity for bonus annual leave.We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours.We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community.We care for a conservation reserve where we work with key partner organisations to protect threatened species and involve staff in conservation.What you will be doingCommitment to optimum professional, efficient and friendly service at all times in accordance with Customer Division Service StandardsAccountable for contributing towards Branch and Group targets as directed to assist the Customer Division achieve its goalsStrive to develop long term mutually rewarding relationships between Bank Australia and our customersIdentify opportunities to market Bank Australias range of financial products and services with the aim of achieving quality customer outcomes and meeting KPIsAssist customers with their insurance enquiries via referral to specialist teams (Allianz or Honey) including quotes and sales. Assist customers with their daily financial needs in an efficient and courteous mannerAssist customers with their lending enquiries via referral to specialist teamsMaintain and reconcile cash float daily. Immediately report any cash discrepancy to the Customer Service Manager.Open new accounts in accordance with documented procedures and legislative requirementsProcess transactions as directed. Maintain accounts including changes to personal and account information Participate in staff training and development. Remain aware of current emergency and armed hold-up proceduresAlways maintain personal and Branch presentation at a high standard. Ensure customer and promotional materials are maintainedProvide feedback to management on ways to improve the quality of products and services provided to customersAssist other team members with their duties. Provide on-the-job training to other team members as identified and directed.Promote Bank Australia in a positive and professional way in relation to our purpose and valuesPerform any other duties consistent with the position classification as directed by Bank Australia.What you will bringPrevious customer service/sales experience is essentialFlexible approach to work and willing to travel between Bank Australia branches as requiredConfidence in building strong relationships with customers Well-developed written, verbal and interpersonal skillsThe ability to determine priorities and work effectively under pressureCommitment to Bank Australias purpose, aspiration, values and brand as well as the B Corp ethos.By submitting an application you agree to Bank Australias Privacy Policy for applicants and confirm that you are legally able to work in Australia. Bank Australia is an equal opportunity employer committed to sustainable development. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities because we want to reflect the diversity of our communities. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.Bank Australia reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date.If you wish to be considered, please submit your application as soon as possible. Please note, the successful candidate will be subject to satisfactory background checks including but not limited to police and previous employment. #J-18808-Ljbffr