Job Title

We are seeking a motivated and proactive Systems & IT Support Analyst to join our team. You will be responsible for providing IT technical support to 100+ users nationally through telephone, email, and face-to-face in a fast-paced environment, working within a collaborative Service Desk Team to provide proactive rather than reactive outcomes for our team to consistently provide a high standard of IT support to ensure all helpdesk requests are responded to within agreed timeframes.You will also have the opportunity to work with cutting edge and innovative tools in a rapidly changing proptech business.ResponsibilitiesDeploy new systems and contribute to IT projects as requiredAudit our systems and identify gaps, recommend and implement solutionsProvide day to day IT and systems support & solutions for a team of 50 people using Helpdesk toolsSet up and manage IT software and user accounts for new starters, including remote setup for team members in AU, IN, PH, FijiMaintain a telephony system (RingCentral), a rostering platform (Acuity)Manage day-to-day operation and maintenance of Sales, Marketing, Systems, IT tools within Zoho One Business SuiteManage IT assets, including asset registers, storage and repairsWork with open APIs to create integrations for 3rd party tools and St Trinity tech stackSupport ongoing technical training programs for St Trinity staffEnsure appropriate documentation is created and maintained regarding services and systemsRequirementsCompletion or near completion of Diploma/Degree in Computer/IT DisciplineIT support experienceTelephony system experienceStrong technical knowledge in Microsoft Windows 11 OS, Microsoft Office Suite, Google WorkspaceWorking knowledge in Office 365 Tools such as Sharepoint Online, MS Teams, Planner, OneDrive for BusinessStrong diagnostic skills and an analytical approachStrong communication skills, with ability to liaise with stakeholders at all levelsKnowledge/Exposure in CRMs preferably ZohoDesirablesWorking knowledge in SQLKnowledge in data visualization with Analytics tools such as Power BI, TableauWorking knowledge of basic web page development tools such as Unbounce, Wordpress #J-18808-Ljbffr