Focal is a well-established local provider with over 50 years providing supports to people with a disability, their families and carers. Today Focal delivers services to people of all ages and needs in their homes and the community. Through our person-centred approach, we are building a brighter tomorrow for people with disability across the Ipswich Region, Brisbanes Western Suburbs and South-East Queensland.For those we support, its all about building capacity to exercise freedom, choice and control. We work alongside each participant to help maximise their plan and meet their goals linking with informal, mainstream, community and formal services and supports.About the RoleBased in Ipswich, an opportunity has arisen for an experienced Quality and Compliance Manager to join our team. This role will bring a high level of subject matter expertise to lead internal and external quality and compliance services in line with best practice standards. Reporting to the Chief Executive Officer, this role is instrumental in ensuring that the organisation has a sound quality management system aligned with guiding legislation and internal policies and procedures.Key Accountabilities include:Quality and Compliance LeadOversee and execute the internal audit program and quality audit preparationOversight of Incident management system including reporting and escalation to the NDIS Quality and Safeguards Commission and other regulatory bodiesReporting to external bodies, including monthly reporting requirements to the NDISDevelopment and maintenance of relevant Quality & Compliance reporting frameworks and templatesWorking with multiple internal stakeholders on initiatives to drive quality and compliance (i.e. support plans, service agreement reviews, medication and BSP reviews training requirements, and system improvementsReview of policies and procedure to ensure alignment with the NDIS practice standards and other legislative or contractual obligationsMaintaining a working knowledge of changes to legislative requirements and updating the senior management team and processes as necessaryManagement of Complaints and Feedback ensuring timely address of complaints and relevant corrective actionsMonthly reporting to the CEO, and Focal Board sub-committee as requiredBusiness Planning and OperationsActively participate in developing and achieving Focals organisational and strategic goalsEnsure annual workplan developed and tracked for Quality and Compliance Team in line with organisational goalsCoordinate operational aspects of team management (e.g. training, workforce planning, recruitment, etc)Fulfil the role of leader and mentor for your team (e.g. coaching, mentoring, and developing staff) ensuring regular meetings with the Quality & Compliance TeamParticipant/perform in performance management as requiredRequired Skills and Qualifications:Relevant Tertiary Qualification or equivalent senior years of experience in this areaAt least 3 years experience working in a similar roleDemonstration capability in developing, implementing and monitoring quality governance.Demonstrated evidence of knowledge, capability and leadership in achieving required compliance relating to Australian and State based accreditation and legislation.Demonstrated attention to detail and excellent written and oral communication skillsGood time management, ability to manage competing demands and a flexible manner.Highly motivated with an ability to work independently to carry tasks to completion with limited supervision.Proficient in computer applications (Microsoft Office Suite) and CRMS systemsCurrent Paid NDIS Worker Screening Check or willingness to obtain oneCurrent Paid Blue Card or willingness to obtain oneCurrent drivers license and access to a reliable, registered, comprehensively insured vehicleCompletion of NDIS Online Worker Training Modules (prior to commencement)Benefits of joining Focal Generous Salary Packaging benefits up to $15,900 Learning and Development opportunities Access to our Employee Assistance ProgramA competitive remuneration package will be negotiated with the successful applicant commensurate with experience.If this sounds like you, then please do not hesitate to apply today.Role Type #J-18808-Ljbffr
Job Title
Quality and Compliance Manager