Job Title

Job Opportunity: Senior Analyst - Customer Systems DevelopmentAn opportunity exists for an experienced Senior Analyst in the Customer Systems Development team.In this role, you will be responsible for delivering system enhancements, maintenance, and support services for the Water Corporations suite of customer systems. Youll serve as a technical specialist, overseeing production support, reviewing, and coordinating solution design and delivery, and providing subject matter expertise for the Corporations customer systems and the business areas they support.Who are we?When you join Water Corporation, you play an important role for the people of WA. Our services are essential for lifemillions of Western Australians rely on us daily to deliver and manage water across the state.If youre driven to make a meaningful contribution, youve come to the right place.BenefitsOption to work a 9-day fortnight and from home two days per weekTwo well-being days annually to focus on your health and happinessPro-rata long service leave after 3 years of serviceGenerous superannuation contributions up to 15.5%Opportunity to purchase additional leave or work four years at a reduced salary with the fifth year paid leaveDiscover more about the benefits designed to support our employees'' diverse needs.About youWe are looking for candidates with:Tertiary qualifications in a technology-related disciplineSignificant experience in implementing and supporting business applications within a large, statewide organizationKnowledge of the application development lifecycleStrong conceptual, analytical, troubleshooting, and problem-solving skills under pressureExcellent organizational, planning, and prioritization abilitiesTechnical skills in diagnosing and resolving application and integration issuesExperience with ITIL, SDLC, ISTQB, IREB frameworks and best practicesRole ResponsibilitiesMonitor and optimize the performance of customer system applications and servicesEngage with stakeholders and external providers to develop requirements and collaborate on solutionsEnsure privacy and security are prioritized in all deliverablesCoordinate development, testing, and documentation of system changes following ITIL practicesProvide second-level support and expert advice for customer systemsMaintain relationships with business representatives and service providersMentor and coach Analysts to develop skills within the teamLead key initiatives and projects, supporting continuous improvement effortsApplication ProcessIf interested, please submit a cover letter and resume demonstrating your suitability for the role.Pre-employment screening may include medical checks, qualifications verification, police clearance, and work rights checks.Note: We reserve the right to withdraw this advertisement prior to the closing date.Our Commitment to DiversityWe value diversity and inclusion, aiming to build a workforce that reflects our community. We encourage applications from all backgrounds, including Indigenous Australians, people with disabilities, women, youth, LGBTQIA+ individuals, and those from diverse cultural backgrounds.We are committed to accessible and inclusive employment practices. Applicants requiring adjustments can contact our Recruitment Officer at [emailprotected] or 9420 2000. #J-18808-Ljbffr