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Get AI-powered advice on this job and more exclusive features.About UsWe are Rezdy, Checkfront, and Regiondothree leading brands united under one mission: empowering experience providers worldwide to grow, thrive, and deliver unforgettable moments. Fueled by teamwork and the combined strength of our brands, we are dedicated to equipping tour, activity, and experience providers with the tools they need to succeed.About UsWe are Rezdy, Checkfront, and Regiondothree leading brands united under one mission: empowering experience providers worldwide to grow, thrive, and deliver unforgettable moments. Fueled by teamwork and the combined strength of our brands, we are dedicated to equipping tour, activity, and experience providers with the tools they need to succeed.We believe experiences shape who we arecreating lasting memories, fostering connections, and offering fresh perspectives on the world. With this vision at our core, we help 20k+ businesses globally, processing more than $10 billion in bookings to date. Our solutions enable operators to streamline operations, manage online bookings, boost sales, and enhance customer experienceswhether its simplifying the booking process, expanding reach through multiple sales channels, or giving providers the freedom to focus on creating memorable experiences.With teams across Europe, North America, Australia, and beyond, we are a fast-growing organization passionate about technology, creativity, and collaboration. Our strong foundation and deep industry expertise allow us to deliver reliable, scalable, and customer-centric solutions that empower businesses and transform the way people experience the world.We live by three core values:Be a Trusted Guide: Support our customers and each other with expertise and integrityShape the Future: Drive innovation and improvement in everything we doBe Proud of the Journey: Celebrate successes and learn from challenges along the wayJoining us means becoming part of a dynamic, hard-working, global team shaping the future of the tours and activities industry.About The RoleWere looking for a confident and proactiveCustomer Success Managerto manage a portfolio of top-tier customers across APAC. Youll play a critical role in driving customer retention, product adoption, and growth by building strong relationships, delivering strategic support, and helping our clients get the most out of our platform.This is a high-impact role with visibility across the business. Youll be stepping into an established portfolio and will be trusted to continue delivering the exceptional service our customers are used to while finding opportunities to add even more value.What You Will DoManage a portfolio of high-value APAC customers, delivering structured, high-touch supportConduct regular check-ins, product training, and strategic reviews tailored to customer needsProvide guidance on best practices, product features, and optimisation opportunitiesAct as the primary contact for day-to-day queries and support escalationsCollaborate with Sales, Onboarding, and Technical Support to ensure a seamless customer experienceIdentify upsell, cross-sell, and expansion opportunities, and work closely with the wider commercial teamUse customer insights and product usage data to flag and address churn risks earlyMaintain accurate records in HubSpot and contribute to ongoing improvements in our Customer Success playbookWhat Success Looks LikeIn your first 36 months, success means:Building strong, trust-based relationships with your portfolio of customersBecoming confident in our product and internal processesProactively identifying and delivering value to customers, before they askHosting impactful meetings that lead to real outcomesWorking closely with internal teams to solve problems, unlock opportunities, and ensure no customer is left behindStaying one step ahead of risk and retention challengesLonger term, you''ll be seen as a strategic partner, someone who understands the customers business, advocates for their needs, and helps them grow with usWhat We Are Looking For3+ years experience in customer success, account management, or client servicesExcellent communication skills and the ability to lead strategic conversationsStrong organisational skills and confidence in managing a large customer portfolioExperience using CRM tools (ideally HubSpot)Comfortable delivering product training, check-ins, and success planning sessionsA proactive, commercially aware mindset with a passion for helping customers thriveBackground in SaaS or tourism/travel is a bonusPerks And BenefitsAn environment that empowers you to learn, grow, and make a meaningful impactBe a part of a fast-growing, ambitious company where your work directly drives resultsWork with ambitious, driven, and like-minded professionals in a collaborative and dynamic environmentA regionally competitive benefits packageThe chance to be a part of a dynamic and innovative company that is making a difference in the tour and activity sectorWed love for you to join us on this exciting journey. Together, lets shape the future of the leisure and tourism industry!How To ApplySounds like you? Apply now to be part of a smart, customer-obsessed team making a real impact in travel tech. Submit your updated resume and a cover letter.Early applications are encouraged as we may begin shortlisting before the closing date. Only shortlisted candidates will be contacted, and all applications will be treated with strict confidentiality.Powered by JazzHRcEAgQvgkN3Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesInternet PublishingReferrals increase your chances of interviewing at Rezdy by 2xGet notified about new Customer Success Manager jobs in Sydney, New South Wales, Australia.Sydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia A$130,000.00-A$160,000.00 3 weeks agoSydney, New South Wales, Australia 5 months agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 4 weeks agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 days agoCustomer Success Manager - Technical SpecialistSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 4 weeks agoCustomer Success Manager - Technical SpecialistSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 4 weeks agoAssociate Customer Success Manager, APACSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia A$120,000.00-A$150,000.00 3 weeks agoSydney, New South Wales, Australia 2 weeks agoNorth Sydney, New South Wales, Australia 2 weeks agoNorth Sydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 1 month agoCustomer Success Manager Technical SpecialistSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 19 hours agoWere unlocking community knowledge in a new way. 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