Job Title

Direct message the job poster from Vertical Scope GroupVertical Scope Group Consultant Expert, Trusted & Reputable in #ICT and #CyberJoin Vertical Scope Groups (VSG) Professional Services Division in Adelaide, SA as we are seeking a driven, highly skilled, and competent TSPV Service Desk Analyst to join our award-winning team supporting our Defence and Government customers.About you:Experience supporting end users of IT systems and services.Experience resolving issues reported by users.Experience provisioning new IT services and equipment, managing faulty and obsolete end-user equipment.About the role:Respond to support requests, providing information for problem resolution and referring unresolved calls appropriately.Ensure documentation is available and in an appropriate format for support purposes.Apply knowledge of hardware and software features and capabilities.Research and explain vendor products and organizational policies to stakeholders.Build effective working relationships with team members and participate in team activities.Communicate effectively using appropriate mediums and negotiation skills.Resolve problems through analysis, diagnosis, and evaluation, taking initiative to explore alternatives.Design solutions to address issues impacting outcomes.Communicate service issues to customers, applying customer service skills.Undertake customer support tasks as required.About Us:Why work for Vertical Scope Group?We are an award-winning, security-cleared ICT and cyber specialist with over a decade of experience providing consulting, professional, and recruitment services nationwide to the Australian Government and industry.We seek exceptional consultants to support multiple government panels and global supply chains, including ICT Provider Arrangement (ICTPA), NSW TAS SCN0012 Talent Acquisition Scheme, DSTG, BuyICT, and others across all categories and locations.We are proudly 100% Australian owned, possess a DISP Level 3 membership, and have received multiple awards, including RCSAs 2021 Excellence in Social Purpose, 2022 Excellence in Client Services, and the 2022 Prime Ministers Veteran Employment Award.We invite you to contact us for a confidential discussion about your career and how we can work together.Our perks include:Birthday day offAdditional Superannuation ContributionAnnual Company ConferencePaid attendance at industry eventsGenerous Defence LeaveFlexible work optionsFortnightly paymentsDiverse projectsProfessional upskilling with budget for qualificationsWe value our people and support your career development.If you are security cleared and interested in other opportunities, please apply, and a dedicated consultant will contact you.Join a trusted, reputable consulting firm working on exciting defence and security programs. Apply now by submitting your CV and cover letter. A recruitment consultant will be in touch.Vertical Scope Group encourages applications from diverse backgrounds, including Aboriginal and Torres Strait Islander peoples, veterans, culturally and linguistically diverse individuals, and those with disabilities.Referrals are welcomed and rewarded with a $1,000 program. Visit our website for details: www.verticalscope.com.au/refer-a-candidateApply now and refer someone suitable!Seniority levelMid-Senior levelEmployment typeFull-timeJob functionInformation TechnologyIndustriesDefense and Space Manufacturing #J-18808-Ljbffr