How does this Position contribute to our Community?Assists promote local visual artists through the provision of high-quality customer service in galleries and gallery shopAssists support the delivery of a variety of art and cultural experiences to the communityAssists promote Port Lincoln as a regional centre for arts, culture and local heritageWhat does this Position do?Supports Nautilus Arts Centre (NAC) operations including gallery shop sales, artist and customer relations, exhibition curation, event coordination, Box Office, ticket sales, facility enquiries, bookings and volunteer coordination.Key ResponsibilitiesCustomer Service Telephone, Counter and ElectronicCash Handling and Receipting, including end of day reconciliationGallery shop and box office ticketing salesAssist with gallery shop layout and displays and exhibition curationAdministration of gallery shop artist paymentsCoordination of volunteer roster for performancesAssist with promotion and marketing including social media and website administration.Assistance with event management such as the Port Lincoln Art Prize and exhibition openingsMaintenance of bar stock, inclusive of stocktakeBox office, Front of House and Fire Warden responsibilities during performancesGeneral Administration, including daily operational tasks as aboveCommunity and Public liaison.Flexibility to work nights, Public Holidays and Sundays when an event is occurring (e.g. performances, markets, exhibition openings)Manual handling is a part of this role through set up and pack down of exhibitions and functions including some post-hire cleaningReporting of incidents, near miss, injuries, property damage and identified hazardsTake reasonable care to protect their own safety and the health and safety of othersFollow reasonable instruction on health and safety and injury managementActively participate in training and WHS programs as requiredEssential Qualifications, Experience, Knowledge & SkillsDemonstrated Experience in Cash HandlingDemonstrated Experience in Customer ServiceProficient IT SkillsResponsible Service of Alcohol (or willingness to obtain)Ability to work as part of a teamAbility to follow procedures / instructionsThe ability to communicate effectively with a broad range of peopleHighly regarded but not essentialQualifications, Experience, Knowledge & SkillsDemonstrated knowledge of the Arts IndustryDemonstrated Experience in Office AdministrationDemonstrated Experience in Similar Position or IndustryUse of online booking proceduresUse of Mailchimp, WordPress, Facebook and Instagram for marketing and advertising purposesKnowledge of venue hire procedures and processesMerchandising/Display design (Gallery shop)Key Performance IndicatorsExceptional customer service is providedCash handling and end of day reconciliations undertaken accuratelyEvents, performances and exhibitions set up and completed in a timely mannerNAC social media platforms and website kept up to dateIdentified WHS responsibilities are being undertaken within required times #J-18808-Ljbffr
Job Title
Customer Service Officer - Nautilius Arts Centre