Job Title

Take the next step. Be part of something bigger at Suncorp.Ready to kickstart your career? You will be responsible for supporting our National Home Claims Assessing team to deliver a Best in Class Claims experience for our internal claims team, business partners, and customers. This role suits a team member with Trade, Assessing, and Leader experience, including coaching, technical support, facilitation, and a strong background in Claims. You will be a team player who can work autonomously, plan workloads with minimal guidance, and support peers to achieve team goals.Here''s what youll do:Contribute to the continuous development and uplift of capabilities across Assessing and Supply Chain.Deliver professional service when interacting with internal and external Assessors, Building Coordinators, Supply Chain, and other stakeholders, aligning with Suncorps standards.Provide technical advice that balances customer needs with business outcomes.Develop plans and materials for workshops, coaching, and training programs to ensure consistency and excellent customer experience.Support projects as an Assessing SME, including feedback on technical and process changes.Assist with onboarding and facilitate induction training, especially for new recruits.Review and communicate business practices to ensure compliance with standards and governance.Manage risks proactively and ensure industry standards are met.Here''s what youll bring:Claims insurance or assessing experience.Experience within the building trade (desired).Ability to interpret policies and determine appropriate responses.Proficiency with various technology systems.Strong organizational and time management skills.Proven customer service skills.Analysis, problem-solving, decision-making, and negotiation skills.Coaching and mentoring abilities.Stakeholder and relationship management experience.What we can offer you:Company Car.Hybrid work location: WFH, on-road, and office (CBD).Supportive team environment with collaborative colleagues and leaders.Attractive discounts on retail, banking, and insurance products.Community impact through donation matching and volunteer leave.Well-being benefits including employee assistance programs and employee council.Join the Suncorp Group family, where innovation meets excellence. We are recognized as a Large General Insurance Company of the Year, committed to simplicity, community, and a supportive work environment. Your career growth is fueled by our customer obsession and unwavering support.Advertised: 09 May 2025 AUS Eastern Standard TimeApplications close: 23 May 2025 AUS Eastern Standard TimeIf you don''t see your dream job posted, sign up for job alerts, and we''ll notify you when something becomes available. #J-18808-Ljbffr