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Help provide the latest best practice services for anyone who needs it Gain skills with Australias largest provider of government-funded hearing care. Permanent, full-time position based in Port Macquarie (onsite only). Join us to improve the lives of Australians Build a career and future youll be proud of. At Hearing Australia, we are a trusted leader in hearing health, supporting and empowering people across the country. Your opportunity As a Customer Support Officer, you will support clients from diverse backgrounds, working closely with those who go the extra mile. Youll enjoy helping both children and adults in need. Your responsibilities include: Managing outbound service calls and handling inbound enquiries Liaising extensively with clients, including elderly individuals and those from multicultural, Aboriginal, and Torres Strait Islander backgrounds Using a computerised client database and electronic appointment booking system daily Performing various administrative tasks such as data entry and records management What youll bring We seek candidates who thrive in a client-centered environment, providing friendly, exceptional service while managing complex medical administration. You will have: Excellent communication skills and a passion for building strong relationships with clients and the public A commitment to delivering outstanding customer service in every interaction Previous experience in sales, customer service, or call centres (desirable but not essential) Experience with office administration tasks and a willingness to learn more about our complex business processes Ability to work independently and demonstrate initiative Confidence in using computers and learning new software applications Why choose Hearing Australia? Our people highlight three key reasons: Our mission: Delivering the best hearing solutions for anyone, anytime, anywhere, making a meaningful contribution Our clients: Supporting and empowering people from all backgrounds Our future: Committed to continuous learning, improvement, and organizational growth What this means for you Your daily work will help children and adults in need. As one of our Customer Service Officers, you might hear from Ebonie, who says: "I think care is why most of us come to work. Its knowing we can do our bit to make life a little easier for our clients." Benefits Additional two rostered days off each month for full-time staff Attractive salary package with 15.4% superannuation Paid parental leave Employee benefits including salary sacrifice superannuation, private health cover discounts, well-being programs, salary packaging, and retail discounts Join us in creating the gold standard of hearing care Applicants must be willing to undergo a police check (paid by us), possess a valid drivers license, and have rights to work in Australia. Hearing Australia is an equal opportunity employer that values diversity, equity, and inclusion. We encourage Aboriginal and Torres Strait Islander peoples and bilingual applicants to apply. We are committed to a barrier-free recruitment process and inclusive work environment; please inform us if you require accommodations to participate fully in our recruitment process. #J-18808-Ljbffr