Job Title

Add expected salary to your profile for insightsCPAP Direct is a retail and clinical leader in the sleep apnea industry across Australia. We have 20 retail stores and a large e-commerce business and are the go to destination for people to research, be diagnosed and treated successfully for sleep related conditions.We have an exciting opportunity for a motivated and experienced Store Manager to join our Gladstone Store!Hours are Monday to Friday, 9am to 5pm, and alternating Saturdays, 9am to 12pm (Rostered Days Off (RDOs) are earned for 2 x Saturday shifts worked).Come and be part of a dynamic and friendly workplace delivering customer and patient satisfaction!What you will be doing - Full and comprehensive training is provided!The role is for a Store Manager in a CPAP and Sleep Study clinic.Whilst existing expertise is an advantage, it is not essential for the role. If you have a great attitude and personality with strong experience in client focused retail, customer service and sales, we will teach you what you need to know about the sleep and CPAP therapy industry.Using your strong interpersonal and sales skills, you get a buzz out of enhancing the lives of your customers and making them feel alive again. You easily connect and communicate with people in a natural way. Youre a powerful listener, curious about people, and have a can do approach in finding solutions to peoples needs.Youll feel right at home if a positive, supportive environment is where youre able to do your best work. We believe its a crucial element to provide a five star service to our customers at every interaction, via phone, email and in person.Home sleep test setupsAssisting customers with CPAP purchases (machines, masks, accessories etc.)Troubleshooting for issues with their CPAP equipmentBuilding rapport and effective relationships with customersPatient education and advice on sleep healthBasic reporting, general administration and cleaning duties as requiredCustomer service and after sales serviceProfessional relationship building within the sleep health industryHere are a few things we think will make you ideal for this role:Have previous experience in a busy, multi-tasking retail or customer service role with a minimum of 12 months Store Management experience.Whilst Pharmacy, CPAP, Optometry, Audiology and other healthcare retail experience preferred, it is not necessary! Attitude is more important - we are happy and willing to train the right person.You have previous experience in a busy, multi-tasking retail or customer service roleYou''ll have a strong customer service focus, with empathy, compassion and a drive to deliver the best patient-centric outcomesThrive under pressure and work well independently and as part of a teamHave strong communication skills, with the capacity to respond quickly to the needs of our customersBe a quick learner, with initiative and tenacityEnthusiasm, positivity and the genuine work ethic to get things doneProven integrity, professionalism and discretion - youll be comfortable with sensitive information, and will do the right thing, even when no-ones watchingWe genuinely value diversity - of perspectives, approaches and lived experiences. We also know that not everyones super confident when they apply for roles. So if youre feeling unsure about any of the above, or just want to have a conversation, email us at hr.officer@cpap.com.au , and well be in touch.Some of the benefits of joining CPAP DirectA genuine commitment to workplace culture and well-beingWork with great, smart peopleAccess to some of the best business minds in the industryWork with a company that is on an exciting growth trajectoryHere are 3 reasons why we hope youll love working for us:Find a culture of kindness and respect. We really care - about our work and our people. We dont just provide our patients with friendly and compassionate care, you will feel it too.Do work that matters and feel valued for your contribution. We provide a patient-focused service. We see them when they walk in the door. The experience for them is personal and as such you will enjoy meaningful interactions.Enjoy varied work and grow as you go. Youll jump in and out of many different tasks and challenges, and our whole team will support you to achieve, whatever comes your way.And here are 3 reasons why were afraid you might not:We rarely do ridiculous hours but we do work really hard, every day, we rarely sit still.CPAP Directs really good at trust and integrity. Were not so good at micro-management. If you find it hard to work without pressure or ongoing direction, were definitely not the best choice for you.We value change, we are growing and we understand change is part of growth.If you think we could be a good fit for each other, wed love to hear from you! Please send us your resume via SEEK.Really want to work with us?We do get a lot of applications, but plenty of them are pretty generic. So if you''re keen, a personalised cover letter really will help you stand out. We will definitely read it! Not sure what to share? How about the value that''s most important to you, and three reasons why you think we''d be great together?About youYou will be an individual who identifies and aligns with our core values of:PassionEmpowermentLeadershipCompetitive advantagesCompetitive AdvantagesYou have previous experience in a busy, multi-tasking retail or customer service roleThrive under pressure and work well independently and as part of a teamHave strong communication skills, with the capacity to respond quickly to the needs of our customersYou have experience using a POS System (Lightspeed would be advantageous)Tech savvy or demonstrated ability to learn quicklyOpportunities at CPAP Direct do not become available often!If you are a Store Manager or senior Retail Sales Assistant looking for the next step in your career, or looking for a great workplace - we want to hear from both of you!How do your skills match this job?How do your skills match this job?Sign in and update your profile to get insights.Your application will include the following questions:How would you best describe your right to work in Australia? How many years of experience do you have as a Retail Sales Assistant? How many years of experience do you have as a Store Manager or 2IC? How many years of customer service experience do you have? Do you have a current Police Check (National Police Certificate) for employment? (If not, are you happy to obtain one?) Do you have experience using point of sale (POS) software? How would you rate your technical abilities / computer skills? What''s your expected annual base salary?What can I earn as a Retail Store Manager #J-18808-Ljbffr