Job Title

Make a difference to people''s lives every dayJoin Australia''s leading retail hearing health provider.Bay Audio, part of Amplifon, is one of Australia''s top retail hearing health providers. We believe in living life at full volume, and at Bay Audio, you''ll have the opportunity to change lives by encouraging people to take a free 5-minute hearing assessment.This position involves managing a team of retail sales associates to drive lead generation and achieve sales targets.What you''ll be doingActive lead generation by encouraging customers in shopping centres to check their hearing health with a free 5-minute hearing check.Build rapport with new customers and strengthen relationships with existing ones.Explain hearing results and recommend next steps.Reconnect with previous customers or new leads via phone communication.Manage customer database, including database management, stock control, and invoicing.Ensure compliance and maintain high attention to detail with industry reporting requirements.Contribute actively to store targets and KPIs.Oversee and motivate a team of retail associates to deliver outstanding customer service.Participate in recruitment and training of new team members.Manage team through rostering, store meetings, coaching, feedback, and supporting professional development.What We Are SeekingProven experience in driving sales and profitability with a focus on customer service excellence.Strong leadership and team-building skills; ability to motivate and develop high-performing teams.Ability to analyze data and use insights for decision-making.Experience in customer service, sales, or administration.A proactive attitude, excellent communication skills (written and verbal), and a supportive approach to team and customers.Availability for retail hours, including weekends and late nights.In Return We OfferComprehensive training, career progression, and leadership development opportunities.A generous bonus scheme on top of base salary.Free hearing aids for you, 50% discount for immediate family, and 30% for extended family and friends.Discounted travel with Accor, Oaks Hotels, and Sixt Car Rentals.Access to our Employee Assistance Program (EAP), available 24/7 for you and your immediate family.A role in a business that truly enables you to change lives daily.Convenient shopping centre location with accessible public transport and parking.Previous management experience in sales, retail, health, or education is highly regarded but not essential. If you want to help people ''Live Life at Full Volume'' and believe you can make a difference, apply now!We are committed to diversity and inclusion and welcome applications from all backgrounds, including mature-aged workers. Please inform us if you require accommodations during the recruitment process. A criminal background check will be required for this role.How do your skills match this job?How do your skills match this job?Sign in and update your profile to gain insights.Your application will include questions about your background, experience, and suitability for the role. #J-18808-Ljbffr