Job Title

Are you fanatical about providing exceptional customer service?Do you enjoy working with families in need?Do you have an exemplary character with high integrity?Do you have a genuine drive and desire to not only succeed but exceed your goals in a professional environment?If this sounds like you, read on!About Passing PawsPassing Paws Pet Cremations is a highly recognised and multi-award-winning family business set up to support Western Australia with a caring, compassionate and professional service at an affordable price.Focused on delivering exceptional customer service, over the years Passing Paws has been pivotal in growing the Pet Cremation industry, introducing new and innovative ideas to a market that has brought a normalisation to Pet Cremation.It is with this philosophy in mind, that we are looking for exceptional Family Care Consultants to be part of an ever growing team and to show their stand out capabilities to help Passing Paws continue to grow and exceed in our industry.About the roleAs a highly rewarding position, we are seeking a committed, self-driven and organised customer service consultant. Highly focused on driving relationships and delivering exceptional levels of customer service to the families that we work with.Your overall mission will be to know our products and services inside out and recommend the best and most relative service and products to the family, specific to their requirements and budget.You will receive inbound calls from families wanting to make arrangements for their pet, you will walk them through our services and recommend what you feel is right for themOccasionally, you will meet with families at their homes and perform a consultation on the services available to themYou will regularly meet with families in our Garden of Rest to walk them through the cremation and funeral serviceYou will reassure families, show care and compassion to their situation and help them come to terms with their lossYou will get to know the families and their pets and you will provide advice on what is the best route to help with their grief and their recoveryYou will become skilled as a master of ceremony, building funeral and cremation services for the family to organising catering, ordering and collecting flowers and collecting the families in our luxury vehiclesYou will be personally responsible for the family experience and journey with the businessYou will be provided training, but you will be expected to master your customer service approach to ensure that you are meeting KPIs and results set by the business.You will call families back and organise the collection of their family pet from the home and VetsYou will deliver personalised, highly effective, and caring customer service to the families and Veterinary Practices that you will communicate with on a daily basis.You will have the opportunity to work closely with these stakeholders and build a fantastic relationship that will effectively drive higher value sales and more satisfied customers.You will work alongside our highly effective and functioning team, you have the opportunity to make a difference in the lives of our clients.You will be tasked with handling both general and complex inquiries across a range of divisions and will be expected to think on your feet, making rational, educated, and effective decisions to mitigate any problems you come upon.Through attention to detail and active listening, you will troubleshoot or resolve all inquiries while demonstrating the highest level of customer service.Skills & ExperienceExceptional appearance and self-presentationExceptional telephone manner and etiquetteDemonstrated organisational and time management skills, including the ability to prioritise work, use initiative and work with minimal supervision.Professionally driven to provide exceptional customer serviceCalming and understanding naturePrevious experience in a front-facing customer service roleEmpathetic and caring natureSales experience and KPI focusedReception/data entry role requiring accurate and timely record entry, using multiple databases.Previous experience in the provision of administrative support to management staff.Demonstrated commitment to continual professional and personal development.Strong customer service focus and team playerA strong work ethicWhat''s in it for you?If you are looking to enter into a professional and integral role within the Australian community, with the ability to progress and achieve your career goals, this may be the role for you!Highly rewarding personallyComplete Training ProvidedCareer progression and continuous coaching and developmentWho are you?You believe quality customer service is paramount when dealing with customers of any calibre. You are resilient and have the ability to demonstrate this through managing complex situations.Previous intensive customer service experienceMust be an Australian Citizen and at least 18 years of age, with a current C Class licence.You have experience working towards both individual and team KPIsProficient in the use of computers and systemsWillingness to learn and take on coaching and feedback openlyExcellent communication skills both written and verbalAble to handle a high volume of phone calls and operate in a fast-paced environmentIf you are keen to take on a new challenge in a well-established organisation, that truly has the ability to help families in their time of need, then apply now!How do your skills match this job?How do your skills match this job?Sign in and update your profile to get insights.Your application will include the following questions:How many years'' experience do you have as a Customer Service Executive? Which of the following statements best describes your right to work in Australia? How would you rate your English language skills? Do you have data entry experience? How much notice are you required to give your current employer? How many years'' experience do you have as a customer services representative? Do you have experience in a sales role? Do you have experience in administration?Booking Specialist | Customer Service | AdministrationIA NetworkPerth WA6d agoEntry Level Customer Service AgentTSA GroupPerth WA12d agoResearching careers? Find all the information and tips you need on career advice. #J-18808-Ljbffr