About Us Z Software is a Sydney-based company that provides dispensing and point-of-sale (POS) software to over 1,300 pharmacies across Australia. We are known for our market-leading software and exceptional support team, ensuring pharmacies can focus on delivering the highest level of care to their customers. As part of the Medem Group, we are at the forefront of innovation in healthcare technology. We value our people and foster a collaborative, dynamic work environment that offers growth opportunities. We are currently seeking a passionate individual to help bring our solutions to life for our clients. Could that be you? Role Purpose The Customer Experience Representative (Pharmacy) will be the first point of contact for our users, utilizing your pharmacy expertise and software knowledge to maximize customer satisfaction. Your responsibilities include configuring and supporting our systems, resolving issues efficiently, and continuously improving the customer journey. Location Flexible working arrangements are available from our Support Office in Surry Hills, NSW 2010. The office offers paid parking, is close to public transport, and is surrounded by restaurants and cafes. About You Industry experience 4+ years in customer support, ideally within SaaS/technology sectors, with a focus on pharmacy, including roles such as pharmacists, pharmacy assistants, or experience with pharmacy software companies. Customer focus Demonstrates a collaborative and empathetic approach to enhancing customer experiences. Problem-solving skills Capable of identifying challenges and implementing effective solutions. Organizational skills Proven ability to manage both in-office and remote teams. Customer experience expertise Passionate about delivering people-first, customer-focused support to contribute to business growth. Measures of Success Customer experience Positive stakeholder feedback and satisfaction scores. Operational efficiency Consistently exceeding SLA targets. Stakeholder alignment Building strong relationships within internal teams and stakeholders. Service quality Delivering high-quality products and services with clear communication. Innovation impact Implementing ideas that improve customer or stakeholder outcomes. Compliance and risk management Adhering to industry standards, policies, and regulations. Why Join Us? Attractive remuneration package Flexible working arrangements supporting work-life balance Opportunity to participate in our rapid growth plans Professional development opportunities Work with a great team and gain significant exposure If youre a proactive Customer Experience Representative passionate about making a difference in the pharmaceutical and healthcare industry, wed love to hear from you! #J-18808-Ljbffr
Job Title
Customer Experience Rep (Pharmacy)