Job Title

dnata Perth Airport, Western Australia, AustraliaJoin or sign in to find your next jobJoin to apply for the Passenger Services Delivery Agent role at dnatadnata Perth Airport, Western Australia, Australia5 days ago Be among the first 25 applicantsJoin to apply for the Passenger Services Delivery Agent role at dnataPerth International AirportHave you ever dreamed of working at the airport? Well this is your chance to join the worlds leading Ground Handler at Perth International Airport!The Service Delivery Agent is responsible for working in a team environment to ensure timely, efficient, professional and safe passenger service functions of check-ins for passenger handling and/or lead gate agent duties while ensuring all regulatory requirements are met. Also responsible for the efficient, safe and accurate adherence to the clients requirements during an aircraft turnaround and achieving required KPIs for our clients.Primary Duties And ResponsibilitiesDeliver a high standard of customer service for all client airlines and ensure all customer service requirements are met in a timely, efficient and professional manner, at all times.Carry out passenger check in duties and other duties commensurate with the passenger service for customer airlines.Ensure that necessary paperwork is completed on time and that all reporting is completed as per service delivery agreements and company requirements.Assisting passengers;during disrupted or delayed services;who require special assistance such as wheelchair assistance to and from aircrafts.Ensure compliance with OH & S Regulations and Company OH & S Policies to ensure safety of passengers and other employees; taking corrective action where required.To report any incidents immediately and maintain awareness and obligations involved in reporting incidents.Ensure all procedures are carried out within the regulations as set out by the individual requirements of client airlines.Build strong working relationships with all dnata Airport Services team member and client airline employees / delegates.Promote and maintain a positive company image (including grooming, behaviours and service).Lead and participate as a team member to ensure work and company requirements are communicated accurate and in good time.Follow direction during shift to achieve required timely aircraft scheduled departures (100% On Time Performance).Comply with dnata Standard Operating Procedures and Policies.Liaise professionally with internal and external clients and stakeholders.Essential Criteria:Commitment to dnata values and operating procedures.Adhere to all company safety, policy, procedures and processes.Desirable experience in customer service oriented role.Experience in dealing with difficult situations with clients; and dealing with high volume, personalised customer service.Ability to handle pressured and stressful job situation successfully i.e. competing demands and priorities, including working any extra hours required.Ability to work within a team, sharing information and providing support to ensure there is a coordinated approach to the customer requirements during aircraft operation.Ability to effectively communicate with people from a variety of different backgrounds; and has the ability to deal with confidential and sensitive situations.Ability to handle baggage up to 32kg.Ability to assist special needs passengers (including pushing wheelchairs to assist passengers).Be a proactive self starter, able to successfully manage multiple issues and effectively resolving them.Ability to work unsupervised at times and in a changing and fast paced team environment.Motivated and capable of committing to rostered shifts spanning 24 hours / 7 days a week including morning, evenings and weekend.Please note that employment with dnata Airport Services Pty. Limited is conditional upon a satisfactory security clearance (ASIC) and a pre-employment medical/Drug & Alcohol test.Please note that only successful candidates will be contacted. If you have not received a response from us within the closing date from applying, please assume you have been unsuccessful.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionManagement and ManufacturingIndustriesAirlines and AviationReferrals increase your chances of interviewing at dnata by 2xGet notified about new Passenger Service Agent jobs in Perth Airport, Western Australia, Australia.Perth Airport, Western Australia, Australia 2 weeks agoAirport Services Officer - Front of HousePerth Airport, Western Australia, Australia 2 weeks agoPerth Airport, Western Australia, Australia 1 month agoPerth Airport, Western Australia, Australia 5 days agoPerth, Western Australia, Australia 2 weeks agoKewdale, Western Australia, Australia 8 hours agoPerth, Western Australia, Australia 3 months agoNorth Perth, Western Australia, Australia 1 week agoPerth, Western Australia, Australia A$83,114.00-A$89,226.00 1 week agoOsborne Park, Western Australia, Australia 10 hours agoOsborne Park, Western Australia, Australia 10 hours agoBurswood, Western Australia, Australia 6 days agoOsborne Park, Western Australia, Australia 2 weeks agoVehicle Administration Officer (Entry Level)Perth, Western Australia, Australia 10 hours agoRivervale, Western Australia, Australia 6 days agoPerth, Western Australia, Australia 4 weeks agoEast Perth, Western Australia, Australia 1 day agoWattleup, Western Australia, Australia 2 hours agoPerth, Western Australia, Australia 1 month agoFremantle, Western Australia, Australia 5 days agoPerth, Western Australia, Australia 2 weeks agoPerth, Western Australia, Australia 1 day agoFront Office Receptionist/Housekeeping Attendant - PerthPerth, Western Australia, Australia 2 months agoNaval Base, Western Australia, Australia 13 hours agoEast Perth, Western Australia, Australia 1 week agoPerth, Western Australia, Australia 1 day agoPerth, Western Australia, Australia 6 days agoKewdale, Western Australia, Australia 10 hours agoAscot, Western Australia, Australia 1 month agoMelville, Western Australia, Australia 5 days agoPerth, Western Australia, Australia 1 week agoCanning Vale, Western Australia, Australia 2 days agoPerth, Western Australia, Australia 9 hours agoPerth, Western Australia, Australia 1 week agoCanning, Western Australia, Australia 1 day agoBentley, Western Australia, Australia 16 hours agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr